Ground Handling Audit Management demo

What the demo shows

Plans station audits of handlers against IGOM and ISAGO and tracks every corrective action

Eight agents plan the audit program from risk, brief each audit from history, guide the auditor stop by stop on the apron, draft findings from photos and notes in standard language, check each draft against the manual, review the handler's root cause, and verify that every corrective action worked; the auditor confirms or rewrites each finding and signs, and the QA manager co-signs Level 1 and repeat findings.

Transcript

1. 0:00Ground Handling Audit Management helps airline quality teams audit their handlers and track every corrective action.
2. 0:10Ground damage costs airlines $5 billion a year, and findings repeat when fixes close on paperwork.
3. 0:19Rosa audits Tallbrook at Phoenix today, moved up after a $41,000 ramp strike.
4. 0:27The briefer pre-filled 64-checked from last year's findings.
5. 0:33On a walk around, at fueling, the agent recalls last year's missing bonding clip.
6. 0:41Rosa photographs the clip still missing.
7. 0:44The agent drafts the finding against IGOM.
8. 0:49A second agent checks the wording against the photo and tightens one phrase.
9. 0:56Rosa signs. The truck is stood down, and her manager co-signs the repeat.
10. 1:04When a handler answers retrained again, the root cause reviewer pushes back.
11. 1:11Every finding is cited, signed, and logged.
12. 1:15Failed fixes are reopened.
13. 1:18One in three audit trips avoided and repeat findings set to half.
14. 1:25Build on Botminds, agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.