Field Rep Knowledge Assistant demo
A rep asks a product question mid-call and gets the approved statement, with its job code and page; a question beyond approved content stops at the line and becomes a Medical Information request. 1:14
What the demo shows
A field sales solution for reps that answers product questions only from approved material.
Answers only from approved, in-date items: each answer is the label's or an approved item's own words with its job code and page, checked six ways before the rep sees it. A question beyond approved content stops at the approved line and offers a Medical Information request in the physician's words; a request for help with one patient's coverage becomes a pre-filled access support request, with no patient details taken. The rep confirms each referral; every question is on the record.
Transcript
- Field Rep Knowledge Assistant answers Pharma Rep's questions in the call, only from approved material.
- Today, a rep who can't find the approved answer improvises, or loses the moment.
- Sam is with Dr.
- Ruiz. Every answer is an approved statement with its job code.
- She asks about pregnancy, so Sam types the question.
- For agents, classify it, find Label Section 8.1, quote it, and check it.
- The answer is the label's own words with section and page, the page beside it.
- Then the follow-up.
- Can her patient stay on it through the third trimester?
- That's beyond the label.
- So the answer stops at the approved line and offers a medical information request.
- Sam confirms she asked unprompted and sends it.
- Every step is on the record.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.