Expert Knowledge Capture demo

What the demo shows

A search solution for utility crews that turns retiring experts' know-how into cited answers.

A crew asks how to handle something rare, in plain words, and the answer plays the retired expert explaining it: a 40-second clip from their recorded walk-through, the transcript lit word by word, and the steps beside it, each cited to a timestamp, a procedure or a drawing. Where the expert’s step is not in the written procedure the answer says so and shows who approved it. Behind it, every session becomes a transcript with know-how in the margin that the expert signs, and a gaps list shows the critical tasks still known by one person before their last day.

Transcript

1. 0:00Expert Knowledge Capture turns retiring experts' know-how into answers crews hear in the expert's own voice.
2. 0:1045% of line workers can retire within 10 years.
3. 0:14What they never wrote down leaves with them.
4. 0:18Desmond leaves in 45 days.
5. 0:21His recorded sessions became signed know-how to the second.
6. 0:28624, Harrowgate Lane. Priya's interlock key won't come out.
7. 0:33She asks. The answer plays 40 seconds of Desmond explaining the workaround from his walkthrough.
8. 0:43Charge the spring by hand, 11 strokes, and the key turns out.
9. 0:48Not in the procedure, but approved.
10. 0:52The gaps list shows what only one person knows before they leave.
11. 0:58The key is out in 15 minutes, not hours on the phone, and Desmond's answer stays.
12. 1:05Build on Botminds, agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.