- Before
- 40–60 hires a month across the US, Canada and Mexico, held together with checklists and email; Fridays on the phone to IT and facilities. “I need to know on Wednesday who won't have a laptop on Monday.”
- Now
- Opens the week already forecast, decides the three proposals that need him with their sources, and signs pay and right-to-work facts with a reason code.
Twelve starts on Monday, three business days to go
Kestrel & Vane Group runs Americas onboarding from its Austin hub: six coordinators for about 2,400 hires a year across the US, Canada and Mexico. It is Wednesday 28 October, 09:10, and twelve people start on Monday 2 November. Here is the week, screen by screen, in the working solution.
- 01Wednesday, 09:10
The week in one paragraph, and three decisions
Ben Carter · HR onboarding coordinatorBen's home screen: 12 start Monday at 10 sites, 8 ready or on track, 4 at risk or blocked, and 9 I-9 Section 2 checks due by Thursday 5 November, all booked. Three decisions wait for him, each an agent's proposal with its sources: swap Aisha Bello's late laptop to a spare, confirm Chloe Martin's work permit expiry, and move Jordan Ellis to Mon 9 Nov while his county court search is pending.
Passed to Ben by the welcome agent: Grace Whitfield's question about when her parental leave can start. “Leave timing and pay are for a person, not an agent.”
- 02The strips
Every hire as one strip that ends at day one
Readiness agentEach row runs forms, check, right to work, pay, laptop, accounts, badge and first week to the day-one flag, with the forecast at the end. Forecast at 06:30: Jordan Ellis 40%, blocked, check pending; Aisha Bello 58%, laptop late; Samuel Brooks 64%, bank name differs; Chloe Martin 71%, permit to confirm. Ben asks the agents about anyone on the page; they cite, and act when he says so.
“Green means proven: an asset scan, a login test, a print record or a signed form. The readiness agent re-checks each one.”
- 03Tuesday night
Every form read against every other record
Documents agentSamuel Brooks's offer letter, licence and HR record say Samuel Brooks; his bank letter says Samuel A. Brooks-Ayodele. The documents agent held his pay setup and wrote to him in plain words. He replied at 21:30: he married last month and will send the marriage certificate. His first pay cut-off is Thursday 12 November, so there is time. Mateo Alvarez, in Monterrey, was asked in Spanish about one wrong character in his CURP and fixed it the next morning.
“One field differs: the bank letter carries a married name. Nothing is paid until it is explained.”
- 04Tuesday, 16:41
A vendor notice puts Aisha's laptop at risk
Provisioning agent · readiness agentAisha Bello's data workstation, PO-77314, was promised for Fri 23 Oct. The provisioning agent read Northgate Devices' notice at 16:41: it moves the laptop to Mon 9 Nov, a week after she starts. Her accounts cannot be enrolled without the device, and in past starts a missing laptop cost a median of 2.1 working days. The readiness agent lowered her forecast to 58% and told Tomás Reyes and Leila Haddad at 17:05, the day the notice came.
“The settings tell managers at T-5 and the IT lead at T-3; a risk that appears later goes out at once.”
- 05Wednesday, 07:12
A fix with its sources, and a question back
Readiness agent · Ben CarterThe agent searched three IT rooms — Austin Riverside, Austin North and San Antonio — for a device that takes the Data science image. One matches: spare KV-AUS-L-20931, the same 16-inch data workstation with 64 GB, in Austin stock since Thu 22 Oct. Re-image it with Data science v7 on Thursday, about 3 hours plus enrolment and a login test; the backordered unit goes to stock when it arrives, at no extra cost. Ben asks why not a loaner.
“Loaners are 16 GB and cannot take the Data science image, which needs 32 GB or more. KV-AUS-L-20931 is the same 64 GB model you ordered, so Aisha keeps it and nothing is swapped twice.”
- 0609:14
He approves with a reason code and signs
Ben Carter · HR onboarding coordinatorApprove, approve with a change, or reject — each with a reason code. Ben picks P2, “Use matching stock”, adds his note for the record and signs as Ben Carter, HR Onboarding Coordinator. The provisioning agent opens task IT-58214 with the Austin service desk — assign the spare, re-image it by Thu 29 Oct 17:00 — and tells Aisha a laptop will be waiting at her desk on Monday.
Ben's note: “Same model as ordered; return the backordered unit to stock.” · e-signed
- 07Thursday
Done means scanned, not ticked
Tomás Reyes · IT service desk leadTomás sees the task with the asset, the image and the due time — the work, never the hire's personal data. To mark IT-58214 imaged he scans the asset tag and names the image applied. Only the IT service desk can mark it done, and the segment does not turn green on his word alone.
“Scan the asset tag on the laptop. The readiness agent checks the scan, the image and a login test before the segment turns green.”
- 08Thursday, 15:48
The proof is checked, and Aisha is at 96%
Readiness agentThe readiness agent reads the asset scan — KV-AUS-L-20931 assigned to Aisha Bello — confirms in device management that Data science v7 completed at 15:42, and runs a login test. Laptop and accounts turn green. Every step of the week sits in Aisha's conversation, from the plan agent's first message on Mon 5 Oct to Ben's signed approval.
“I checked the proof, not the tick … Laptop and accounts are done. Forecast 96%; the first-week plan is still with Leila.”
- 09Five days to go
Her start, in plain words, on her phone
Aisha Bello · New hireAisha's page shows what is left — confirm her Monday arrival, and her benefits window from Mon 2 Nov to Tue 1 Dec — and her Monday: 08:30 at Building 4 reception, parking in Garage B, her US passport for Form I-9, lunch with her buddy Marta Kovacs. She asks about a standing desk for her back. The welcome agent recognises an accommodation and offers to pass it, in confidence, to her HR business partner.
“That is an accommodation, so a person handles it, in confidence.”
- 10Before Monday
The manager confirms the first week
Leila Haddad · Hiring managerThe welcome agent drafted Aisha's first week from her role and the team's calendar: arrival and Form I-9 with Ben Carter at 08:30, a welcome with Leila, laptop and accounts with IT, a data platform walk-through on Tuesday, first goals for 30, 60 and 90 days on Wednesday, and a week-one check-in on Friday. Leila changes what she likes and confirms the plan; with the laptop proven, Aisha's strip reads ready.
Leila's line: “Tell me the one thing I have to do, and when.”