Elder Financial Exploitation Detection demo

What the demo shows

Fraud and BSA teams spot exploitation of older customers and run hold and APS report steps

A Pattern agent compares an older member's money moves with their own pattern, and a Circle agent shows everyone around the money and when each one appeared, so a joint owner added weeks before a large withdrawal request stands out. A Policy agent lays out the credit union's steps under the 2024 interagency statement and the state hold law, a Drafting agent prepares each guide, notice and report, and a Safeguards agent checks every draft against its reader. Staff decide every step: a delay and an APS report each need a second person, and a SAR referral never appears on a branch or member view.

Transcript

1. 0:00Elder financial exploitation detection helps credit unions protect older members.
2. 0:09FinCEN counted twenty-seven billion dollars of suspected elder exploitation in one year.
3. 0:16Today, Eleanor Marsh, eighty-one, wants her forty-two thousand dollar certificate cashed out.
4. 0:24Her circle shows a friend added as joint owner nineteen days ago.
5. 0:30He then took over her phone, online banking and a new payee.
6. 0:37Agents lay out the policy steps, each with an owner and a deadline.
7. 0:43Her niece, the trusted contact, has never heard of him.
8. 0:48The specialist delays the disbursement; the branch manager approves.
9. 0:54The BSA Officer approves the report to Adult Protective Services.
10. 1:00His phone is on another older member's account, so that case opens.
11. 1:06Training is checked; a SAR referral never shows on a branch view.
12. 1:12Every concern acted on the same day, every decision on the record.
13. 1:19Built on Botminds: agents, data, screens and governance on one platform.

The narration as written for the film. Captions are on the player.