- Before
- Works through each declaration with a paper checklist and the DGR open beside her, then walks the boxes, while the cut-off gets closer.
- Now
- Opens the declaration with every check already in its margin and cited, decides the two that fail, inspects the boxes and signs.
One lithium battery consignment, from the counter to the captain
Thursday, October 15, at the Corvane Cargo terminal at Chicago O'Hare. Bridgeline Forwarding lodges four boxes of lithium ion batteries from Lumora Energy Systems, bound for Frankfurt on AWB 4417 2210. Here is that lithium battery acceptance, screen by screen, in the working solution.
- 0114:20
Everything that needs her, before she goes looking
Dana Whitcombe · DG acceptance specialistThe agents have checked every consignment as it arrived. Dana's Today screen shows 38 consignments, 7 that need her and 27 already accepted, with the next DG cut-offs underneath. At the top: Lumora Energy Systems, UN 3480 booked on passenger flight CV 220, with box 3 wrongly labeled.
What the agents did today: “Caught UN 3480 booked on passenger flight CV 220 and planned the move to freighter CV 9004.”
- 02Scanned 13:58
34 checks, written in the margin of the declaration
The agentsDana opens the Shipper's Declaration exactly as Bridgeline handed it over, scanned at counter 3. The declaration reader read 41 fields — the lowest confidence is the handwritten date, at 93%. The DGR checker ran 34 checks against the DGR 67th edition with Addendum 1, the variations agent applied the US variation and Corvane's CRV-02, and each result sits beside the field it is about: 31 pass, 2 fail, 1 for her.
Fails · check 22: “Booked on CV 220, a 787-9 passenger flight — UN 3480 Section IA is forbidden on passenger aircraft.”
- 03One question
She asks why, and gets the rule
Dana Whitcombe and the aircraft and routing agentDana asks the agents, in her own words, why UN 3480 is forbidden on passenger aircraft. The answer quotes Table 4.2 — Forbidden in the passenger column — and packing instruction 965 Section IA, cargo aircraft only at 30% state of charge or less, each with its source. The cross-checker has already re-derived all 34 checks on its own and agrees, including both failures.
“The declaration is right; the booking is wrong.”
- 0414:04
The booking checked against the aircraft, and a freighter proposed
Aircraft and routing agentThe passenger aircraft limit is Forbidden; on a cargo aircraft the limit is 35 kg G per box, and Lumora declared 9.8 kg G. The agent proposes CV 9004 tonight, a 777F departing 22:40: 18.4 t of main-deck space free, DG cut-off 19:40, position 31P allowed for Class 9, no segregation conflict with the UN 3268 and UN 1845 aboard, and CRV-02 met.
“The agent never rebooks on its own.”
- 0514:24
She approves the move, with a reason for the record
Dana Whitcombe · DG acceptance specialistDana approves the move to CV 9004 and picks the reason code R-04, booking does not match the aircraft limitation. Only then is the consignment rebooked to position 31P, and Inés Calloway, the warehouse supervisor, and Bridgeline are told.
“Pick the reason for the record.”
- 0614:05 → 14:31
Box 3 of 4 carries the wrong label
Package mark inspectorThe inspector works out what every box must carry — UN 3480 and its name, the addresses, the 4G specification mark, the Class 9 lithium battery label and Cargo Aircraft Only — and reads each counter photo. Box 3 has the plain Class 9 label. The NOTOC and notices agent drafts a relabel request to Tobias Wren at counter 3; Dana sends it, and the new photo of box 3 passes at 14:31.
“Leakage and damage stay a person's check.”
- 07Signed 14:38
Her inspection, her signature
Dana Whitcombe · DG acceptance specialistDana inspects the four boxes herself and records no damage, no leakage, smell or heat. The acceptance checklist — the non-radioactive checklist for the DGR 67th edition — is pre-filled and cited, 34 of 34. She signs acceptance for CV 9004; the sign-off confirms her DG training is current to March 18, 2027.
“Only a person with current DG acceptance training can sign. Agents never accept.”
- 0814:40
The NOTOC is built from the signed check
NOTOC and notices agent · Capt. Robert LyleThe Lumora line joins the CV 9004 NOTOC with no retyping: UN 3480, Lithium ion batteries, class 9, 4 packages, 39.2 kg, position 31P, cargo aircraft only, drill code 12FZ. Consignments not yet signed stay off it. Dana releases it to the flight deck tablet, and Capt. Robert Lyle acknowledges it at 14:41.
“DG cut-off 19:40. Anything not signed by then is offloaded and its shipper told.”
- 09Another consignment
When two agents disagree, a person decides
Cross-checkerOn Arcwell Medical's UN 2814 infectious substance for Tokyo, the DGR checker passed the itemized list because the declaration says it is enclosed. The cross-checker disagrees: packing instruction 620 requires it between the secondary and outer packaging, and the photos cannot show the inside. The consignment stops, and Dana can open the box, ask Meridian Courier to confirm or send it to Marcus Bell.
“We disagree on one; neither of us decides it.”
- 10On the record
Every step, ready for an inspector
Marcus Bell · Cargo safety managerThe audit trail lists every agent step and every human decision in order, with reason codes. One click exports the evidence pack for AWB 4417 2210: the declaration as received, the air waybill and booking history, the five counter photos, the signed checklist, the decisions and the released NOTOC, kept for 375 days.