Customer Research Repository demo
Reuse the research you already paid for. 1:14
What the demo shows
A search solution for CX and product teams that answers questions across past customer studies.
Ask a question in plain words and the answer comes back as a wall of customers' own words, grouped into findings, with the study and year on every quote. Each finding is checked against this month's Voice of Customer: a still-true meter counts the voices that support or contradict it, and findings customers no longer support are retired. The question no study has asked becomes a narrow, costed top-up for the head of customer insight to approve.
Transcript
- Customer Research Repository searches the customer studies a utility already paid for.
- Today they sit in folders and get bought twice.
- Nadia, an insights analyst, types her question, why do expat customers avoid the app?
- It searches 186 studies.
- Three findings come back as walls of customers' own words, each quote naming its study and year.
- Each finding is checked against this month's Voice of Customer.
- The unasked question becomes a $14,000 top-up, not a $68,000 study.
- Layla signs, and $54,000 stays in the research budget.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.