Customer Communications Review demo
Plain, compliant bills and letters in each language a utility sends. 1:13
What the demo shows
A workflow solution for communications teams that checks bills and letters for clarity.
Six agents read each bill, notice or letter paragraph by paragraph: jargon, reading age, unclear amounts and missing customer rights are redlined, a plain rewrite in both languages sits beside each paragraph, and every paragraph shows the Voice of Customer calls it caused last quarter. The writer accepts the edits one by one; compliance, legal and the head of communications sign before release.
Transcript
- Customer Communications Review checks every bill and letter for plain words and required customer rights.
- One unclear sentence on a bill can fill the phones for a quarter.
- The October bill, beside each paragraph, the calls it caused last quarter.
- The paragraph about estimated reads drove 212 calls last quarter.
- The rewrite tells customers how to send a reading, and the reading age falls from 14 to 8.
- She accepts it, and the Arabic now gives the same date as the English.
- The late payment line broke the 10-day notice rule that rewrite goes to legal.
- 12 of 12 required rights, reading age 8, sent for approval.
- On the last notice rewritten, calls fell by more than a third.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.