SystemShip Management & Maritime Compliance

Crew Certificate Management

Crew certificate management that reads every certificate a manning agency sends, checks it against STCW, the ship and the contract end, and confirms it with the administration that issued it.

See one tanker's seven joiners checked, screen by screen ↓
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The problem

A medical that ends months before the seafarer's contract does

Before every crew change a manning agency sends about nine certificates per joiner: competency, flag endorsement, medical, refreshers, tanker training. Each one has to be read, checked against STCW, the ship type and the contract end, confirmed with the administration that issued it, and fitted against the ship's safe manning document, by hand and against a ticketing deadline.

So the crewing officer types dates into the crew management system and checks a rank matrix by eye. A medical runs out mid-contract; a receipt of application is read for longer than it says; a lapsed refresher leaves the ship short of a watch rating. Each surfaces when the tickets are already bought, or when a port state officer asks.

Built forCrewing managersFleet managersCrewing officersDesignated persons ashore

The Problem Today

Each joiner brings about nine certificates, read and checked by hand against the rules, the contract and safe manning before the tickets go.

12,000+
forged competency certificates reported in a 2001 IMO study published
39,100
ship officers short worldwide in 2026, industry estimate published

Done by hand before tickets

  • Scans
  • Rank matrix
  • Issuers
  • Manning
  • Expiry checked, contract missedA medical can end months before the contract
  • Manning gaps found lateThe shortfall shows once the pairs are put together

The Solution

  1. Every scan read and checkedAgainst STCW, the ship type, the rank and the contract end
  2. Confirmed with the issuerOnline check, or a structured email to the published address
  3. Read as a port state officer wouldA challenger questions the joiners and the agents' own dates
  4. Joiners approved by twoDated conditions; the fleet manager co-signs any exception

Built-in controls

  • No joiner approved without a second person
  • A certificate is never called fake by an agent
  • Agency notes are opened by the crewing manager first

What You Get

Crewing teams approve joiners on proven certificates, and the ship keeps each post its safe manning document requires.

  • Exceptions with dated ownersReceipt and medical dates go onto the fleet expiry watch
  • Options played forwardCost and safe manning on each day to the next port
  • A file for each crew changeWho signed and when, the reason, and the signature's meaning
Features

Crew certificate management features, from the agency's scans to the joiners

The crewing manager and the crewing officer use them to prove seven relievers for a product tanker before the tickets are issued.

demoSample data: the tanker, the agency, the seafarers and every date and figure on screen.

  1. 01Relief pairs

    Crew change shown as relief pairs, each joiner's certificates in a wallet

    • Who relieves whom, in rank order. The crewing manager sees each off-signer beside the reliever, with days on board and the joiner's contract end.
    • Every certificate as a tile. Competency, endorsement, medical, refreshers and tanker training unfold under each pair, each with its expiry and how it was checked.
    • Safe manning counted as the agents read. Capacities are counted against the safe manning document after every pair, so a shortfall shows before the pairs are approved.
  2. 02The run

    STCW certificate verification run, step by step with each issuer

    • Each step with its source. Read, checked, verified online or asked by email, each step names the certificate, the result and who it hands to.
    • Verified at the source. Certificates are confirmed in the issuing administration's online register, or by a structured email to its published address.
    • Steered while it runs. The crewing manager asks the agents to check one rank first or hold a ticket, and the plan and the log record who asked.
  3. 03Receipt of application

    Flag endorsement receipt read for its own validity, never stretched

    • Each certificate opened as it looks. The scan shows with the words the agents read highlighted, so the crewing manager checks the agent, not a summary.
    • Proof of application read to the letter. A receipt that is valid three months from issue is counted from its date of issue, never from the joining date.
  4. 04Officer's check

    Joiners read as a port state control officer would, before they join

    • Questions a port state officer asks. Proof of application, medicals against the voyage, watchkeeping capacity and tanker training are asked before an officer boards, each with its rule.
    • Wrong dates in our own draft caught. A proof-of-application end date counted from the wrong day is corrected before the expiry watch carries it.
    • What only a person can answer. Points that need a decision go to the crewing manager with the facts, and approval waits for that answer.
  5. 05Dated answers

    Crew documents expiry answered with a dated plan and an owner

    • Each answer becomes a dated condition. A new medical before travel, or a named person chasing the flag by a date, goes onto the expiry watch.
    • Options limited to what the rules allow. Renewal at a later port is offered only if the flag confirms it recognizes that doctor.
  6. 06Safe manning

    Safe manning checked on every line before the crew change goes ahead

    • A lapsed refresher blocks its pair. An expired basic training refresher with no renewal on the register stops that joiner, and the ship's shortfall is shown by capacity.
    • Tanker duties counted on their own line. An officer can join as chief mate while cargo duties wait until the advanced tanker certificate is confirmed.
    • Next step offered on the screen. The crewing manager asks the agency for another seaman or plays the options from the screen that shows the gap.
  7. 07Agency reply

    Manning agency answers in fixed fields, with scans for the new seaman

    • The request states what must hold. Capacity, the certificates that must stay valid past the contract and the reply deadline, so the agency answers once.
    • Only fields change the case. The proposed seaman, travel date and scans are read by the agents, and the new certificates go through the same checks.
    • Agency notes held for the crewing manager. A note in the reply is shown in the agency's words and approval waits until the crewing manager has read it.
  8. 08Options

    Crew change options played forward with cost and safe manning on each day

    • Only costs that differ between options. Ticket changes, fares, a later crew change and extension bonuses; wages are left out because a post is paid either way.
    • Days on board against company and MLC limits. Keeping an off-signer on shows the days on board at the next port against both limits, and an option past them is refused.
    • Assumptions marked for the crewing manager. Every cost is a sample input the crewing manager confirms, and the option chosen decides what goes for approval.

Who signs off a crew change, and what crew certificate management gives each

The crewing manager decides, the fleet manager co-signs exceptions, the officer prepares, the DPA watches the fleet.

Crewing managers

Decide each crew change and approve the joiners

  • Who cannot join, why, and the fix
  • Certificates confirmed with their issuers
  • Options with cost and manning in view
Fleet managers

Co-sign exceptions and approve rules and settings

  • Evidence to open before co-signing
  • Agency notes in their exact words
  • Medical details limited to fitness and expiry
Crewing officers

Plan crew changes, request scans and send clean changes up

  • Clean pairs ready to send for approval
  • Bounced verification emails handed back
  • Reminders to agencies and administrations
Designated persons ashore

Read the fleet's expiry trends and approve notices to administrations

  • The fleet expiry watch by kind and status
  • Notices drafted without accusing anyone
  • A trail of who signed and why
More screens

The fleet expiry watch, six crew changes and the rules learned

Around the one crew change, the screens the crewing team keeps open all week.

Expiry watch312 certificates expiring in the next 90 days across 46 ships, by kind and where they stand: 41 with no action yet, 6 that cannot be renewed before contract end.
Crew changesSix crew changes in the next 30 days with pairs, certificates, status and the sign-off deadline, from all held to a certificate that could not be verified.
Rules learnedFrom five of the crewing manager's rulings on medicals that end mid-contract, the agents propose a rule. It waits for the fleet manager.
Sign-offItems waiting for a second person: a clean crew change prepared by the crewing officer, a proposed rule and a settings change, each with its clock.
Audit trailAgents, staff and the agency on one trail that cannot be edited. Medical details never appear here: only fit status and expiry.

demoSample data, from the working solution.

Six agents read the joiners, and none approves one

Each one hands its result on, or stops with the crewing manager.

Document agent

Reads each scan: holder, number, capacity, dates and limitations, and compares the holder with the seaman's book record.

  • Decides no certificate's validity
Rules agent

Checks each certificate against STCW, the tanker rules, the rank and the contract end.

  • Reads a receipt for no longer than its own words
  • Gives no legal advice
Verification agent

Confirms each certificate with its issuing administration, online or by a structured email to the published address.

  • Says could not be verified, never fake
  • Never guesses an address after a bounce
Manning agent

Checks the safe manning document after each pair, counts days on board and plays the options forward.

  • Books and cancels no travel itself
Port state officer's check

Reads the joiners and the agents' draft as a port state control officer would under STCW.

  • Gives no verdict on a person
Crew change writer

Writes what the evidence shows and drafts the agency request, the joining pack and notices.

  • Sends no notice and approves no joiner

Approving a joiner and naming a certificate unverified stay with people

Joiners approved by two peopleThe crewing officer prepares a clean change and the crewing manager approves; an exception adds the fleet manager's co-signature.
Unverified, never called fakeA certificate the administration cannot confirm is reported as such, and a notice goes out only with the crewing manager and the DPA.
Outside words change no statusAgency and administration notes are shown unchanged and hold the action they concern until the crewing manager reads them.
Medical details kept from exportsExports and the fleet manager see fitness and expiry only; the rest stays with crewing as personal health data.

What crewing managers ask about crew certificate management

What is crew certificate management?

Crew certificate management is checking every seafarer's certificates before they join a ship and tracking their expiry after. Here agents read each scan from the manning agency, check it against STCW, the ship and the contract end, confirm it with its issuer, and people approve the joiners.

How are STCW certificates verified?

With the administration that issued them: in its online register where it has one, or by a structured email to its published verification address. A certificate too new for the register, or older than the register's records, is asked by email.

Can a seafarer join on proof of application for a flag endorsement?

STCW allows service for a limited time on documentary proof of application. The receipt is read for its own validity, counted from its date of issue, and a joiner on proof needs the fleet manager's co-signature.

What happens when a joiner would leave the ship below safe manning?

The pair is blocked and the shortfall shown by capacity. The crewing manager can ask the agency for a replacement in fixed fields or play the options forward with cost and safe manning on each day.

Does it call a certificate forged?

No. A certificate the issuing administration cannot confirm is marked could not be verified, and any notice about it needs the crewing manager and the designated person ashore.

Who sees seafarers' medical details?

The crewing manager and the crewing officer. Others, exports and the audit trail see fitness and expiry only.

Bring your next
crew change.

Send the scans for one crew change, and we will read, check and verify them with you before the tickets go.