Connection Application Status Assistant demo

What the demo shows

A search solution for developers that answers where-is-my-application questions.

A developer asks where their application is, and the answer reads like a parcel tracker: the seven steps of the connection, the steps done with their dates, the step it is on now, who holds it and since when, and the expected energization date with what would move it. When the step is waiting on the developer, the answer says exactly which document is missing and what it must show, and the developer uploads it inside the answer. Agents check it in front of them and the coordinator accepts it with one click, which restarts the utility's clock. Contact center agents see the same tracker, and a utility-held step close to its service clock goes to the team lead two working days before it runs out.

Transcript

1. 0:00Connection Application Status Assistant answers where is my application questions for developers.
2. 0:08Today they phone, and coordinators look up every answer by hand.
3. 0:14Kareem, a developer, asks where is APP20931?
4. 0:22The answer reads like a parcel tracker, step four of seven, network design.
5. 0:29It says who holds it, Kareem, and what is missing, a revised load schedule.
6. 0:34He drops the schedule into the answer itself.
7. 0:41Agents check it in front of him.
8. 0:43EV bays in, stamped, fits the substation.
9. 0:49Layla accepts it in one click and energization holds on December 11th.
10. 0:56Status answered instantly and missing documents back in three days, not 12.
11. 1:03Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.