Hardship & Collections
Every hardship request read and answered with a fair option, and every contact kept inside the rules.
Why it matters
Hardship letters and income proofs wait in queues while collectors keep calling; Reg F presumes harassment beyond 7 calls in 7 days, and RBI bars recovery calls before 8 a.m. or after 7 p.m.
How the solution handles it
Agents read the hardship letter and proofs, work out what the borrower can pay, lay out deferral, plan or settlement options under policy and check every planned contact against call counts and hours. A collections supervisor approves each offer before it goes out.
How a hardship request moves
Five agents read the request, test what the borrower can pay, build options, check every contact and draft the letter; a collections supervisor approves each offer.
What it reads, and what it hands back.
What goes in
- Hardship requests and income proofs
- Payment history and account data
- Call, SMS and email logs
- Bank statement updates
- Restructuring and collections policy
What comes out
- Hardship case with options
- Contact plan inside call limits
- Draft offer letter
- Conduct exception log
Who uses it
The difference, in numbers.
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
Sources: 12 CFR 1006.14 (Reg F, 7 calls in 7 days) · RBI recovery-agent instructions, Aug 2022 (8 a.m.–7 p.m.) · “Target” = design goal, measured in the live solution · “Estimated” = our estimate · agents = the live solution’s configuration
5 specialist agents. One person decides.
More in this division.
Every new customer verified across ID, CKYC and Video KYC in minutes, ready for CKYCR upload.
Cash-Flow UnderwritingThin-file applicants judged on twelve months of real cash flow, every number traced to a transaction.
Identity FraudSynthetic identities and altered documents caught at the door, each flag shown with its evidence.
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