Collection Agency Management demo
Each agency and law firm graded weekly on results and conduct, with the evidence behind each grade. 1:13
What the demo shows
An oversight solution for lenders that places accounts and monitors each collection agency.
A weekly report card for each outside agency (liquidation, complaints, call compliance and remittance accuracy), each grade opening the calls, accounts and remittance lines behind it, and next month's placement following the grades.
Transcript
- Collection Agency Management grades every outside Collection Agency each week and places accounts by the grades.
- Lenders answer for every agency call, yet often hear of a bad one at the annual audit.
- On Monday, six agents read 21,000 calls, six remittances, and every complaint.
- Calder Point's compliance grade drops to see.
- Its drawer shows four calls with no debt collector disclosure.
- All four used a new callback script.
- Priya confirms each finding from the call itself.
- Ashby and Lowe's September remittance is $7,000 short.
- November's placement follows the scores.
- Calder gets no new accounts until it is fixed.
- Dana signs. The problem is caught this week, not at the annual audit.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.