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Claim Status Self-Service demo

Answers the customer's 'where is my claim?' from the real file, any hour, and hands anything that needs judgment to the adjuster. 1:13

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What the demo shows

A policyholder service solution that answers 'where is my claim?' from the live claim file.

The policyholder sees the claim as a parcel-style tracker (Reported, Inspected, Estimate, Payment) drawn live from the claim file, and each stage names the one thing it is waiting for, with an upload button when it is the customer's turn. Six agents keep the stages current, answer questions with sources, check uploads, compare estimates and hand judgment calls to the adjuster, who decides.

Transcript

  1. Claim Status Self-Service answers, where is my claim, from the live claim file, at any hour.
  2. Status questions are a third of claims calls, each one taking an adjuster off claim work.
  3. Alicia sees her claim like a parcel, and the estimate stage asks for one thing, her contractor's estimate.
  4. She asks how her deductible applies.
  5. The answer comes from her own policy with the source.
  6. She uploads the estimate.
  7. It is checked and compared with the inspection line by line.
  8. The tracker moves forward.
  9. The estimate is with Tomas, her adjuster, answer due Wednesday.
  10. Tomas agrees it the next morning, and the payment date appears on her tracker.
  11. Fewer status calls to adjusters, and the same true answer at any hour.
  12. Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.