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Background Check Adjudication

Background check adjudication with every record weighed the way the law requires, and cleared candidates starting on time

Every record weighed the way the law requires, and cleared candidates start on time.

See one case, screen by screen ↓
demo21 h 6 minfrom report to a signed clear on the sample case — the driver keeps his Monday start
demo3recordsthe law forbids, set aside before anyone saw them, with a correction request drafted for each
demo0.9daysmedian from report to decision in October, against 4.6 days in Q2, on the sample data
target100%of adverse actions with the individualized assessment and the full waiting period before the final notice
In short

What is Background Check Adjudication?

Background check adjudication is deciding what a background report means for a specific job: setting aside what the law forbids, applying the role's hiring criteria and the local fair-chance law, and following the FCRA adverse action steps when the answer may be no. Background Check Adjudication does this with eight AI agents that walk every record through those steps, cite each one and time every notice, while the adjudicator decides and counsel approves every final adverse action.

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Updated

The problem

Why a background report with a record takes days to decide, and where the claims come from

Most reports come back clear. The ones with records land on an adjudicator: a PDF from the screening company on one screen, the hiring criteria matrix on another, and a binder of state and city fair-chance rules. She checks every date against the seven-year rules, throws out arrests without conviction and sealed or diversion records, looks up whether the offence bears on the duties of this job, writes the individualized assessment, and only then decides whether to clear, hold or start the pre-adverse action notice.

Every step that is skipped or mistimed is a claim, and these claims come as class actions: a record the law forbids considering read anyway, the wrong waiting period for the location, a final notice sent a day early, a candidate's dispute answered by nobody, the same misdemeanour cleared by one adjudicator and reviewed by another. Meanwhile every clear that waits in a queue pushes back a start date, and a driver who cannot start Monday takes another job.

typical70millionUS adults — nearly one in three — with an arrest or conviction record
typical$100–$1,000per consumerin statutory damages for a wilful FCRA violation, before punitive damages and fees
typical$5,000–$20,000per violationunder the Los Angeles County Fair Chance Ordinance
Where a report's days go before a decisionestimated
By hand4.6 days
With the solution0.9 days
  • Reading the report and checking the identity match0.8 → 0.1 d
  • Setting aside what the law forbids at this location0.6 → 0.1 d
  • Applying the role's criteria and the local fair-chance law1 → 0.1 d
  • Writing the individualized assessment1 → 0.2 d
  • Waiting in the queue for a decision and a signature1.2 → 0.5 d

Estimated split of the 4.6-day median from report to decision in the sample organisation, by hand and with the solution. The waiting period the law gives a candidate is not counted here and is never shortened.

How it works

How one background report is adjudicated

Eight agents read, set aside, weigh and give notice; adjudicators decide and counsel approves every final.

What comes in
Report inScreening company, ATS, HR system · records, criteria, local law
Agents at work
Intake agentcomplete and whose
Reading agentevery field quoted
Then
Reportability agentsets aside, hides
Then
Rules agentthe legal steps
Second reader agentreads alone
Then
Notice agentthe clock
Response agent
A person decides
Adjudicator and counseldecide and approve
What comes out
Every step cited
Notices on time
Signed decision
One case, step by step

One report, from offer to a Monday start

Andre Villanueva has a conditional offer to drive a delivery van out of Kestrel & Vane's Boyle Heights depot in Los Angeles, starting Mon 19 Oct. Halvard Screening's report HS-7781-2046 arrives on Tue 13 Oct at 16:42 with three records. Here is how Kim Tran and the agents work it, screen by screen, in the working solution.

  1. 01Wednesday afternoon

    The agents tell her what they found, and what they propose

    Kim Tran · Background check adjudicator

    Kim's Today screen reads like a briefing: 212 reports since yesterday afternoon, 181 clear and ready for her sign-off, 14 that need her decision, 9 waiting periods running. Under it, each agent writes in plain words, with numbered sources — the rules agent and second reader agent propose clearing Andre; the second reader disagrees with the rules agent on Marisol Quintana's conviction date; the response agent has extended Tasha Greene's clock. Beside it, she can ask the agents anything.

    “Andre Villanueva can start Monday, if you agree … We propose clearing him.” — Clear · 94% · Second reader agrees · 38 of 38 alike cleared

  2. 02“Walk me through it”

    The records, through the steps the law requires

    Intake agent and reading agent

    The case opens on a timeline from offer to start, and a grid: each record is a row, each legal step a column — Reportable? · Related to the job? · How long ago? · Rehabilitation and context · Outcome. The intake agent checked all 7 of 7 searches and matched name, birth date and address on every record; the reading agent split the report into 3 records, each field quoted from the report. Every cell carries its citations, and the rules at Los Angeles — federal, California and City of Los Angeles — sit beside the reading.

    “No waiting period running. If you consider adverse action, Los Angeles, CA gives Andre 5 business days to respond.”

  3. 0316:53

    The arrest she never sees

    Reportability agent

    A 2021 arrest with no conviction sits on the report as record 3. The reportability agent set it aside and hid its details from Kim before she opened the case: she sees that one record was set aside and why, not what it says. It drafted a correction request to Halvard Screening for her to approve; nothing goes without her approval.

    “Cannot be reported or considered. An arrest that did not lead to a conviction may not be reported by a screening company in California, and may not be considered by an employer.”

  4. 0417:01 – 17:06

    Two readers, an assessment, and a question back

    Rules agent and second reader agent

    Record 1, a 2019 disturbing-the-peace misdemeanour, is not related to driving: criteria v4 count public order for drivers only within 3 years and only with violence or a vehicle. Record 2, a 2023 speeding ticket, is related, and within the driver policy: 1 point of 3. The rules agent drafts the individualized assessment from those steps for Kim to edit. The second reader agent read both records again on its own and agrees at 95%; the precedent check finds 38 of 38 alike cleared. Kim asks why the 2019 record does not count, and gets three reasons, each cited.

    “Second reader agrees (95%). It reached ‘within policy’ from the DMV record itself, without seeing my notes.”

  5. 05Wed 14 Oct, 13:48

    She decides, with a reason code and her signature

    Kim Tran · Background check adjudicator

    “Clear Andre” opens the decision: clear, hold, consider adverse action or disagree with the agents, each with its reason code. Kim picks C2, Relevant record within policy. The note on the record is already drafted — record 1 not job-related for a driver, record 2 one point of three, record 3 not considered — and she signs as Kim Tran, Background Check Adjudicator.

    “The agents propose: Clear (94%). You decide; the reason code, your note and your e-signature go on the record, and no candidate is ever rejected by an agent.”

  6. 0621 hours 6 minutes

    Cleared, and the recruiter told — without the record

    Notice agent

    Report to decision: 21 hours 6 minutes. Jordan Pike, the recruiter, is told “Cleared, start date Mon 19 Oct kept” and never sees the records. The applicant tracking system shows Ready to start, and the correction request goes to Halvard Screening. Every step is on the audit trail.

  7. 07Wed 14 Oct, 08:30

    When the agents disagree, she decides

    Second reader agent

    On Marisol Quintana's reckless driving, the rules agent counted from the offence date, 3 Aug 2019, and proposed Clear · C3: outside the 7-year look-back. The second reader counted from the conviction on 21 Jan 2020 — the criteria count every look-back from the conviction — and proposed Consider adverse action · A1. Both readings sit side by side, and Kim chooses one.

    “We disagree on Marisol Quintana’s conviction date … Neither of us decides: you do.”

  8. 08Day 4 of 10

    A clock that holds every day the law gives

    Notice agent

    Tasha Greene, a warehouse associate at the same depot, has a grand theft conviction reported as a felony. Her pre-adverse notice went out Thu 8 Oct by email and post, with the report, the FCRA summary of rights and the assessment. When she disputed it, the clock moved from Thu 15 Oct to Thu 22 Oct — day 4 of 10 business days — and the earliest final decision became Fri 23 Oct. The final notice cannot be sent before then.

    The notice agent counts business days by the law of the job's location and never sends a final notice early.

  9. 09Tue 13 Oct, 19:31

    Her evidence read, the clock extended, a reply drafted

    Response agent

    Tasha wrote that the judge reduced the conviction to a misdemeanour under 17(b) in March 2025, and attached a forklift and inventory certificate and her supervisor's letter. The response agent extended her clock by five business days, as California gives when a candidate disputes and is getting evidence, asked Halvard Screening to reinvestigate, summarised the 120-hour programme and the 14 months without a discrepancy, and drafted the second assessment. Its reply to Tasha waits for Kim to send.

    “Process only: it says nothing about the decision.”

  10. 10Before any final notice

    Counsel approves every final adverse action

    Ruth Okafor · Senior employment counsel

    Devon Hartley's waiting period in Brooklyn ended with no response. The notice agent assembled his file and checked it step by step: disclosure and authorization, the Fair Chance Notice and Article 23-A analysis, the report, the summary of rights, five business days with the position held open, the signed analysis and the final notice content. Ruth approves with K1 or returns it with a reason, and only counsel can sign.

    “No final adverse action goes out without employment counsel.”

Who it’s for

Built for everyone between the offer and the start date.

The same background report, seen by five of the people around it — what their week looked like, and what it looks like now.

KT
Kim TranBackground Check Adjudicator · People Operations, Phoenix
Background check adjudicator
Before
Reads reports with records across 14 states with the PDF on one screen, the matrix on another and the rules in a binder.
Now
Opens each case with the records already through the legal steps, every step cited, and decides — “I want to see the record, the rule and the reason, not a pass or fail.”
JP
Jordan PikeSenior Recruiter, Distribution (West)
Recruiter
Before
Chases People Operations to find out whether a driver can start Monday.
Now
Is told within 15 minutes of the adjudicator's signature that a candidate is cleared and the start date stands — and never sees a record.
RO
Ruth OkaforSenior Employment Counsel · approves every final
Employment counsel
Before
Has to trust that every notice went out with every enclosure, on the right day, before an offer was withdrawn.
Now
Approves each final adverse action on a file checked step by step — “If we withdraw an offer, the file must show every step, on the right day.”
DW
Dana WhitlockDirector, HR Operations · approves the criteria
HR Operations director
Before
Finds that the same public-order misdemeanour was cleared by one adjudicator and reviewed by another.
Now
Approves the hiring criteria by role family, each cell with its reason and the job duties behind it — “Same record, same role, same answer, whoever is on shift.”
TG
Tasha GreeneCandidate · Warehouse Associate, Los Angeles
Candidate
Before
Gets a letter, and does not know what was found, what it means for the job or how long she has.
Now
Sees in plain words what was found, why it may matter for this job, her rights and her deadline, and uploads her evidence on her own page.
Built on the engine

8 agents. Each with one job, and hard limits.

Eight agents read, set aside, weigh and give notice; adjudicators decide and counsel approves every final.

Intake agent

Receives each report from the screening company, checks that every search came back and that every record matches the candidate on name, date of birth and address history.

  • A mismatched record is held unseen
  • No decision on a part-report
Reading agent

Splits the report into records: charge, statute, level, court, case number, offence, disposition and sentence dates, and completion.

  • Every field quoted from the report line it came from
Reportability agent

Applies the seven-year rules and the bars on sealed, dismissed, juvenile, diversion and non-conviction records for the location, and hides what may not be considered from the person deciding.

  • Hides, never deletes
  • Never sends a correction request without approval
Rules agent

Applies the role's hiring criteria and the location's fair-chance law to each record, step by step, and drafts the individualized assessment.

  • Never rejects a candidate: proposes clear, hold or consider adverse action
  • Applies only the approved criteria
Second reader agent

Reads every record that is not clear again, independently, and runs the precedent check: how the same record for the same role was decided before.

  • Cannot see the rules agent's answer until it has its own
  • A disagreement goes to the adjudicator
Notice agent

Drafts the pre-adverse and final notices with the report, the FCRA summary of rights, the assessment and the local forms, counts business days by location and sends by the channels the law asks for.

  • Sends nothing unsigned
  • Never sends a final notice before the clock ends or without counsel's approval
Response agent

Reads candidates' replies, disputes and evidence, extends the clock where the law requires, drafts the second assessment and replies, and answers candidates' process questions.

  • Never comments on the decision to the candidate
  • Extends clocks, never shortens them
Reporting agent

Reports outcomes, time to decision, consistency between adjudicators and adverse-action rates by group, and drafts the monthly note for counsel.

  • Totals only for self-ID: no case, agent or adjudicator sees it
  • Signs nothing
Adjudicator, counsel, HR Operations

Reason codes, e-signatures. The agents propose; a named person decides.

Ask in plain words

Ask the agents about any case, in plain words

They answer with sources and act only when you say so — on Today, on every case, on a candidate's response and on the criteria.

What should I do first?

Clear Andre Villanueva first: he starts Monday and both readers agree. Then decide Marisol Quintana, where we disagree on a date, and sign the 181 clears. Jamal Whitfield's notice can wait until this afternoon; his start is 26 Oct.

Why is the 2019 record not job-related?

Three reasons. The criteria count a public-order offence for drivers only within 3 years and only with violence or a vehicle; this one had neither. It is almost 7 years old. And the City of Los Angeles asks for a link to the specific duties of the job, which I cannot make.

Does the reduction change the outcome?

Probably. A misdemeanour 3 years 5 months old, probation completed, with 14 months of clean inventory work: under California's rule that the assessment be reasoned and evidence-based, I could not support withdrawing the offer. You do not have to wait for the court order to clear her; you do have to wait for it to send a final notice.

What if public order counted for 5 years for drivers?

Over the last 90 days it would have sent 14 more driver cases to an adjudicator, all misdemeanours without violence or a vehicle, and changed no outcome: all 14 were cleared. It would add about a day to each of those starts. I drafted it as v5 so you can compare; nothing changes until Dana approves.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

TodayWhat needs the adjudicator: decisions, clears ready to sign, waiting periods running, what each agent found and proposes, and the agents to ask.
The case, through the legal stepsRecords as rows and the legal steps as columns, the clock and timeline, the rules at the job's location and how the agents worked.
A record set asideAn arrest without conviction, set aside before anyone saw it: the reason and the rule shown, its details hidden.
Assessment and conversationThe individualized assessment drafted from the steps, the proposal with the second reader and precedent, and the adjudicator's question answered with sources.
The decisionClear, hold, consider adverse action or disagree with the agents, each with a reason code, a note on the record and the adjudicator's e-signature.
ClearedReport to decision in 21 hours 6 minutes, the recruiter told without the records, and the correction request sent.
The agents disagreeTwo independent readings of one conviction date, side by side, for the adjudicator to choose between.
The waiting periodDay 4 of 10 business days, extended after a dispute, with the earliest final decision date.
Candidate responsesThe candidate's dispute and evidence, the response agent's reading, the extended clock and a drafted reply for the adjudicator to send.
The candidate's pageWhat the candidate sees: what was found, why it may matter for this job, what she has sent, her rights and her deadline.
A Fair Chance NoticeThe notice drafted for New York City with its four enclosures, the delivery by email and post, and the clock it starts.
Counsel's approvalsA final adverse action file checked step by step, with counsel's reason codes and e-signature.
Hiring criteriaRole families by offence category, each cell a look-back or “Not related”, approved by the HR Operations director and reviewed by counsel.
Governance

Built for adverse action: cited, decided by a person, on the record.

No agent rejects a candidateThe agents propose clear, hold or consider adverse action. The adjudicator decides every case that is not clear, with a reason code and an e-signature; bulk clears are signed by a person too.
Forbidden records hidden from the person decidingArrests without conviction and other records the location bars are set aside before anyone opens the case. The adjudicator sees that a record was set aside and why, never what it says.
Every step citedEach reading points to its source: the report line, the driving record, the criteria version and the text of the federal, state or city rule that applies at the job's location.
Clocks never shortenedWaiting periods are counted in business days by the law of the job's location. A dispute extends the clock where the law requires, and a final notice cannot go before it ends.
Counsel approves every finalNo final adverse action goes out without employment counsel's approval, on a file the notice agent has checked step by step. Criteria change only with the HR Operations director's approval and counsel's review.
Who sees what, and a chained recordRecruiters see outcomes and start dates, never records, and agents never see voluntary self-ID. Every read, step, send and decision is on a hash-chained audit trail, with an evidence pack per case.
Configuration

Your hiring criteria and thresholds, not ours

What counts for each kind of job, and how far back, is approved by the HR Operations director and reviewed by counsel. The rules agent applies only the approved version, and every threshold change waits for approval.

SettingDefaultChoose from
Hiring criteriav4 · 6 role families × 10 offence categoriesA look-back in years, “Not related” or the driver policy per cell, each with its reason and the job duties behind it
Look-backs count fromThe convictionSet in the approved criteria version
Confidence to propose a clear90%Below it, the case goes to an adjudicator
Largest bulk sign-off250 reportsOne signature covers at most this many clears
Company minimum waiting period5 business daysApplies where the law sets less or nothing
Hold a mismatched recordAlwaysLocked: a record that does not match on two identifiers is never read
Second reader on every case that is not clearOnLocked
Precedent checkOnSame record, same role, past outcomes
Connections

Works with the systems a hire already runs on

Applicant tracking systemorders checks at offer; receives outcomes and start dates
HR systemlocations, job families and job duties
Screening companyreports, correction requests and disputes
Driving-record monitoringstate driving records for driver roles
Print-and-mail and emailposted notices with delivery tracking; emailed notices and candidate page links
E-signaturesignatures on decisions, notices and counsel's approvals
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
100%
of adverse actions with the individualized assessment and the full waiting period before the final notice
Todaychecked by hand
With agentsevery one
target
0records
the law forbids, seen by the person deciding, with a correction request drafted for each
3 of 3
set aside in one day
target
<1day
from report to decision for cleared candidates, from 4.6 days
Today4.6 days
With agents0.9 days

“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures (NELP — 70 million with records; 15 U.S.C. §1681n — $100–$1,000 per consumer for a wilful violation; Los Angeles County Fair Chance Ordinance 2024 — $5,000–$20,000 per violation; California Gov. Code §12952 and 2 CCR §11017.1). Law summaries in the working solution are simplified for the demo; your counsel confirms each rule before go-live. People, companies, cases and reports named on this page are fictional — characters and sample data in the working solution.

Questions

What HR operations and talent acquisition leaders ask us.

What is Background Check Adjudication?

Background check adjudication is deciding what a background report means for a specific job: setting aside what the law forbids, applying the role's hiring criteria and the local fair-chance law, and following the FCRA adverse action steps when the answer may be no. Background Check Adjudication does this with eight AI agents that walk every record through those steps, cite each one and time every notice, while the adjudicator decides and counsel approves every final adverse action.

How does it handle the FCRA adverse action process?

The notice agent drafts the pre-adverse action notice with a copy of the report, the FCRA summary of rights, the individualized assessment and the local form, and sends it by the channels the location asks for, email and post in the sample cases, only once the adjudicator signs. It counts the waiting period in business days by the law of the job's location, holds the final notice until the clock ends, and sends it only after employment counsel approves.

Does it write the individualized assessment?

The rules agent drafts it from the legal steps — the nature and gravity of the offence, the time since the conviction and the sentence, the duties of the job, and the evidence of rehabilitation — with each point cited. The adjudicator edits it. When a candidate responds, the response agent drafts the second assessment from their evidence.

What happens to records the law does not allow us to consider?

The reportability agent sets them aside before anyone opens the case — for example an arrest that did not lead to a conviction in California — and hides their details from the adjudicator so they cannot sway her. She sees that a record was set aside and why. A correction request to the screening company is drafted for her approval.

How does it apply fair-chance laws by location?

Each location carries the rules that apply there — federal, state and city — with what may not be considered, the assessment, the waiting days, the notice contents and delivery. Every step on a case cites the rule it used, and counsel reviews the rules by location.

Can the AI reject a candidate?

No. The agents propose clear, hold or consider adverse action. The adjudicator decides every case that is not clear with a reason code and an e-signature, a second agent reads every case that is not clear independently, disagreements go to the adjudicator, and counsel approves every final adverse action.

What do recruiters see?

Outcomes and start dates, never records. When a candidate is cleared the recruiter is told within 15 minutes of the signature and the applicant tracking system shows Ready to start. Asked what is on the report, the agent tells the recruiter it cannot show it: only adjudicators and employment counsel see records.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents — your hiring criteria, job duties, notice templates and the fair-chance rules your counsel has approved for each location — and it goes live once every quality gate has passed. We will walk you through it on a sample of your own past reports first.

See it on
your background reports.

We'll run Background Check Adjudication on a sample of your own past reports, your hiring criteria and the locations you hire in.