- Before
- Approves 20–40 price changes a week in a spreadsheet and the merchandising tool, without knowing which three matter or whether one breaks a rule.
- Now
- Opens six decisions sorted by due time, sees each move on the seat map with its reasons, caps or approves it into a test cell with a reason code.
Spring break exit rows, one dynamic ancillary pricing decision
Corvane Airways flies out of its Chicago O'Hare hub. It is Thursday, October 15. Overnight the agents priced every future flight-date with paid seats, and Dana Whitfield, the ancillary pricing manager, has six decisions to make. Here is the first big one, screen by screen, in the working solution.
- 0108:10
Six decisions, sorted by when they are due
Dana Whitfield · Ancillary Pricing ManagerDana's morning opens on four numbers: 41,812 flight-dates priced overnight, 100% inside the guardrails; 6 decisions for her, est. +$62,700 on the priced ones; 2 tests running; 2,940 children seated beside an adult at $0 this week, none charged. Below, the list is sorted by decide-by time — an aircraft swap on CV 1182 by 15:00, New Year's Eve exit rows where the Checker differs by 17:00, spring break seats to Florida by Friday 12:00 — and beside it, the Seat pricing agent's summary with every claim cited.
“Start with the aircraft swap on CV 1182: 14 people paid for seats they will not get, and the refund clock runs from today.”
- 02The priced seat map
Every paid seat on CV 734, proposed and current
Dana Whitfield · Ancillary Pricing ManagerAP-2207 covers 46 spring break flight-dates, Chicago to Florida, March 13–21, 2027. Dana opens one: CV 734 ORD–MCO, Saturday March 20, a 737 MAX 8 with 172 seats, 71 booked, 156 days out; every seat sold through paid seat selection shows the proposed price in bold with today's faded beside it, under the guardrails people set. Exit rows $79 → $95, extra legroom $69 → $84, preferred aisle and window $29 → $36, standard aisle and window $15 → $18, preferred middle held at $19: seats still to sell on this flight $2,079 → $2,329, +$250. The Guardrail keeper notes that extra legroom and preferred move more than 20%, so they post in two steps: $83 and $35 on day one, the full price the next.
“Exit rows $79 → $95. Last spring CV 734 sold its exit rows out 31 days before departure at $79; this year spring break Saturdays are 18% ahead.”
- 03Seen as a family
Exit rows not offered, children beside an adult at $0
Guardrail keeperDana switches the map to what a family with children sees. The exit rows show as not offered to a party with a child: 14 CFR 121.585 bars anyone under 15 from an exit seat, and the airline's rule keeps the whole party out of the exit rows. Each child 13 and under sits beside an accompanying adult at $0 on every fare. On CV 734 the Guardrail keeper counts 11 children in 6 families and holds all their seats at $0. It also notes that no personal data was used: prices are set per shopper type, from trip context only.
The family seating rule is locked. No agent and no pricing manager can put a price on it.
- 04“Why $95 and not $89?”
The reasons, the re-check and the test plan in one conversation
Seat pricing agentThe Checker re-computed the proposal on its own, without seeing it, and lands at $93 for exit rows — agreeing within $2, confidence 0.82. The Test designer proposes T-41: 10% of shopping sessions for 21 days, assigned by session and never by person, with current prices as control. Dana asks why not $89, the price Larkspur Air shows on its 07:30. At $89 the take model expects 7.9 exit seats sold, 0.3 more than at $95, but $703 against $722 — $19 less on this flight, about $870 across the 46.
Stops if exit-row take falls under 70% of control, any family is charged to sit together, or seat-fee complaints double.
- 05Capped and signed
Cap at $89, a 10% test cell and a reason code
Dana Whitfield · Ancillary Pricing ManagerDana would rather match the market while the test runs. She caps exit rows at $89; the Checker re-computes — CV 734 +$231, 46 flight-dates est. +$10,600, inside its $86–$97 band. The approval asks for a test cell (5%, 10% or 20% of shoppers), a reason code and her confirmation: she picks 10% and CP, capped below the proposal. Shoppers in the test cell see the new prices from Friday 06:00; everyone else keeps today's as control.
“I, Dana Whitfield, make this decision under my name. It is logged and checked after departure.”
- 06If a regulator asks
One evidence pack per proposal
Claire Benton · Consumer Protection CounselEvery proposal carries an evidence pack: the 6 passages cited, read-only copies; 9 of 9 guardrails checked with the rule text; the Seat pricing agent's workings and the Checker's independent re-computation; the shopper-type inputs used, with no personal data; the test plan with its stop rules; the sign-offs; and the audit trail. It downloads as one 14-page PDF.
- 07Before 15:00
An aircraft swap, 14 seat fees refunded and 3 families kept together
Fee refund watcherCV 1182 ORD–SFO on Saturday November 21 changed from a 737 MAX 9 to a 737 MAX 8. The Fee refund watcher read the aircraft change, compared the two seat maps — 36 extra-legroom seats down to 24 — and found 14 passengers who paid $79 for extra legroom they can no longer get. It chose new seats, kept the Ramirez, Thompson and Lindqvist families together with 4 children beside an adult at $0, and prepared 14 refunds, $1,106, to the original payment under 14 CFR Part 260.
“Waiting for Dana Whitfield — nothing is refunded or moved without a person.”
- 08Blocked
A bag fee is a published fee
Guardrail keeperThe Bag and bundle agent proposed raising the first checked bag at the airport from $40 to $45 in spring break week, est. +$6,300. The Guardrail keeper blocked it: a bag fee is a published fee, the same for every shopper and shown on the first fare display, and the agents never change one. It gives Dana the route forward — send it to Distribution as a fee-change request; Distribution files changes with 24 hours' notice to every channel — or a prepaid bag offer at $35 online inside the published fee.
“The agents never change a published fee. Distribution decides and gives every channel 24 hours' notice.”
- 09Friday morning
Four low-risk moves, one sign-off
Dana Whitfield · Ancillary Pricing ManagerSmall, safe moves should not eat her morning. Select the low-risk ones picks four, est. +$12,300: Thanksgiving standard seats ORD–DEN $15 → $12, already proven in test T-29; off-peak Tuesday preferred seats $29 → $25 on 214 flight-dates; extra legroom $49 → $55 on early business flights to LaGuardia and Reagan National; and seven more days for the Family bundle test. The Checker agrees on all four, all in rules; one sign-off with a reason code logs each.
- 10After departure
Proof against control, and a rule change only the director can make
Outcome reviewerThe Outcome reviewer replays every departed flight that had a price change. The same move on Labor Day exit rows, ORD–Florida, earned $9.84 paid-seat revenue per passenger in the test cell against $8.71 in control, +13.0%, with 418 of 418 children seated at $0. Over 30 days: 14 decisions checked, 10 helped, 2 even, 2 cost, an estimated net +$186,400 against control, with test cells scaled to all shoppers. It suggests allowing a ±25% daily move on peak leisure Saturdays — and waits for Graham Pierce, because only the director changes a guardrail.
“Family seating, exit-row and refund rules are unchanged.”