Airline Disruption Management demo

What the demo shows

A crew of agents builds recovery plans for the OCC when weather or IT breaks the schedule

The hub's day is drawn as arrival and departure bank waves on one time axis, with the storm sliding across the 16:00, 17:30 and 19:00 banks and the predicted ground stop marked. Beside it the Recovery agent speaks first: 'Ground stop likely at 16:40. I have three plans.' It built 11 plans; four checking agents rehearsed each one against crew duty limits, the MEL items on each tail, curfews, connections and the DOT tarmac and refund rules, and eight failed. Each of the three shown is a ghost wave over the real one, with a cost receipt whose every line cites its contract, fare or rule. The Duty Manager edits a flight in plain words ('keep the first departure, cancel the later one instead') and the agent re-solves live; asks why that flight is not delayed instead and gets the crew's duty clock and the extension rule; then signs with a reason code. Only then does the release agent send the plan to stations, dispatch, ATC, crews and passengers and track every acknowledgment; a review agent writes the after-action review.

Transcript

1. 0:00Airline Disruption Management. Agents that rebuild the schedule when storms or outages hit.
2. 0:08Disruption can cost a mid-size airline up to $80 million a year.
3. 0:15422 in Denver. A ground stop is likely at 440.
4. 0:21Plan B thins the 530 bank and puts a healthy 787 on London.
5. 0:29Every plan shown past crew, maintenance, curfew, connection and tarmac checks.
6. 0:37Dana keeps Chicago and cancels 4-12 instead.
7. 0:42The agent resolves in seconds.
8. 0:46Now, 2,310 connections are kept for $1.84 million.
9. 0:53Why not delay it?
10. 0:55Its captain would need a second extension the FAA forbids.
11. 1:01She signs with a reason code.
12. 1:03Only then are crews, stations, and passengers told.
13. 1:06Every number cited, every decision signed, every step logged.
14. 1:14The result? $770,000 saved, no tarmac breach, 91% of connections kept.
15. 1:24Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.