The progression of KPO to today's automation was inevitable as the entire industry is driven by two crucial metrics, bottom-line efficiency and faster turnaround time. In the modern Knowledge service industry machine learning, artificial intelligence, and robotic process automation are advancing at a fast and rapid pace. AI has seen a progressive growth that will continue to surprise us with its unlimited competence.

The rapid adoption of Intelligent Document Processing (IDP) by KPO’s using AI tools, can offer their customers competitive advantages that support their strategic goals. Intelligent process automation (IPA), powered by AI and machine learning technologies, promises to revolutionize KPO industry in the way it operates, maximizes efficiency by cutting costs and ensuring optimal service levels.