Going beyond mere sentiment analysis & entity extraction in call transcript analysis
Large Investment Banking Company.
ER Call transcripts is a treasure trove for ‘investment grade’ information but not well utilized.
Existing systems just highlight sentiments and extract simple entities.
Client was looking for more customized extraction to a well defined taxonomy.
Abstraction of transcript should be done near real time to gain early mover advantage.
Botminds configured client expected taxonomy as a one-time setup and trained extraction models using publicly available transcripts.
Every new transcript automatically abstracted by the bot and structured to the format client expects in few minutes.
Creat record grouping customized taxonomy as per ER calls.
See Botminds Unified platform in action