Wire & Instant Payment Recall demo
Every bank the money passed through on one screen, each with its own clock: agents send the request for return, follow up with every bank that goes quiet and follow the money onward, while a maker and a checker approve every send, hold, return and credit 1:34
What the demo shows
Payment ops recall fraudulent wires and instant payments and answer incoming returns in hours
A recall drawn as a relay across banks: the bank itself, the intermediary, the beneficiary bank and any bank the money moved on to, each with the message sent, the acknowledgment, the answer and the minutes since the customer reported. The Intake agent matches the report to the payment; the Recall agent drafts the camt.056 request for return; the Follow-up agent keeps a clock on every bank and writes, emails and asks for a call when one goes quiet; the Trace agent adds the next bank when money has moved on; the Freeze agent proposes holds where the bank holds the funds and drafts the camt.029 answer. A specialist prepares and a supervisor approves every send, hold, return, credit and customer update, and an authorized signer signs indemnities above $100,000.
Transcript
- Wire and Instant Payment Recall freezes fraudulent payments at the receiving bank.
- Email fraud cost businesses $2.77 billion in 2024; hours decide recovery.
- At 2:14, Ashgrove Mechanical reports a noon wire sent to a fraudster.
- Agents find it, flag a first-time account and draft the recall.
- Marisol prepares it; Desmond approves; Fedwire carries it at 2:22.
- The relay: Lakemoor, the beneficiary bank, has it eleven minutes after the call.
- When Lakemoor goes quiet, an agent follows up and asks Marisol to call.
- At 3:05, $142,000 is frozen; an agent follows the rest.
- Returning it takes a maker, a checker and an indemnity, signed before anything moves.
- Every message, call and approval is cited for examiners.
- This month: nine minutes to first message; 61% of dollars frozen or returned.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.