Wire Inquiry & Payment Tracking demo
Service and payment ops answer 'where is my wire' from gpi, Fedwire and core data 1:30
What the demo shows
Service and payment ops answer 'where is my wire' from gpi, Fedwire and core data
A Search agent finds the wire from whatever the caller has and asks back when two wires fit. A Tracking agent reads the payments hub, the Fedwire gateway, the correspondent's gpi tracker and messages and the core posting, draws the wire's route stop by stop with each source cited, and predicts the arrival from that route's own history. An Answer agent writes the sentence the officer may say and holds back what may not be said, such as another bank's compliance reason or anything about a restricted wire. A Watch agent follows every wire in flight and opens a payment investigation at 24 hours stuck; an Investigation agent drafts the request to the correspondent; a Records agent logs every answer with its evidence. The officer decides the next step; the wire operations supervisor approves written statements about another bank and every escalation.
Transcript
- Wire Inquiry and Payment Tracking answers 'where is my wire' for service and payment teams.
- Tessaly Community Bank gets about 110 wire questions a day, each a manual trace.
- Renée Hollis asks about her $23,500 wire to Lisbon; Lena types what she has.
- Agents find the wire and read the tracker, Fedwire and the correspondent.
- It reached the intermediary bank at 10:12 and has been held there six hours.
- The answer says it is not lost, expected tomorrow, and holds back the other bank's reason.
- At the 24-hour mark, the agent opens a payment investigation itself.
- Lena asks for the invoice and sends a written update for approval.
- Supervisor Celia Marchetti approves it, because it speaks about another bank.
- Only wire-access staff see details; every answer is logged for FDIC examiners.
- Answered on the first call, in about two minutes, with no callback.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.