Wire Fraud Prevention demo
Every held wire shows what changed against the client's own history, where the new instruction came from, and a callback to a number of known origin; two people release or stop it 1:35
What the demo shows
Wire rooms check outgoing wires for email compromise and scams, with callbacks, before release
Agents compare every held wire with the client's own payment history and beneficiary master and show What changed as a before and after; an instruction origin agent reads the email or document the client acted on, finds look-alike domains letter by letter and reads the headers; a callback agent picks the number of known origin, strikes numbers that came with the instruction, writes a script that never reads the new account out and fills the result from the recorded line. The wire room operator proposes Release, Stop or Return with a reason code and a supervisor adds the second name, before the cutoff the coordinator keeps on a live runway. When fraud is confirmed after release, the recall agent drafts the request for return, the bank and law-enforcement messages and a plain-words client message, each with two names.
Transcript
- Wire Fraud Prevention helps wire rooms stop email compromise and scams before release.
- Email compromise cost victims $2.77 billion in 2024, the FBI reports.
- Corvane held 248 wires today; 34 still need a person.
- Brightwater Mechanical is wiring $286,400 to its steel supplier.
- What changed: a new bank, after eleven payments to the old one.
- The origin agent spots the domain: a capital I, nine days old.
- The callback uses Kessler's number from 2021, not the email's.
- Kessler says nothing changed; the agent records it, Leah confirms.
- Leah stops the wire; Victor adds the second name.
- Stopped nineteen minutes before cutoff; the client hears why, plainly.
- Every step is on the record, ready for examiners.
- In October, 58 attempts worth $13.6 million were stopped.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.