Water Quality Complaint Investigation demo
Every dirty-water complaint traced to its cause. 1:15
What the demo shows
A workflow solution for quality teams that links taste and color complaints to network events.
Every taste, odor and color complaint is plotted on the water network the moment it arrives; six agents classify it, group it into clusters, trace upstream against the modeled flow to the valve operation, flush, burst or source change that caused it, and draft the flushing order, the samples, the replies and the regulator notification. The water quality scientist confirms the cause; the network operator approves every flush; the head of water quality signs every notification.
Transcript
- Water Quality Complaint Investigation links taste and color complaints to the network events behind them.
- Brown water calls arrive one by one, and the cause sits in another system, hours away.
- This morning, 23 Harrow Vale customers reported brown water in just over an hour.
- Every complaint is plotted on the network, and turbidity is rising at Millbank.
- Layla runs the trace upstream, pipe-by-pipe, against the flow.
- It lands on Val V, 2217, closed at 910, which reversed the flow in a 1962 main.
- The flushing order is drafted with a reply for every caller and one message to 1,840 homes.
- Every cluster is flagged from its third call, and every reportable event goes in on time.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.