Warranty Claims Management demo
Invalid claims stopped before payment, and supplier defects charged back with proof. 1:32
What the demo shows
Validates warranty claims against terms, proof of purchase and service records
Each claim opens on its serial's whole life laid out as a ribbon: sale, installation, registration, every service visit, earlier claims, the cover bands for that model and region and the supplier's own warranty to us, with the new claim pinned where it falls. Under it sit three stamps, term, proof of purchase and service history, each pass or fail with its source. A Coverage agent reads the terms, a Proof agent checks the receipt for edits and a History agent confirms it from a second record. A Pattern agent searches across serials for clusters by dealer and failure code, comparing labor billed with time on site, and a Recovery agent drafts the supplier chargeback for the parts that really failed. Clean claims under the limit are approved by rule; a named adjudicator decides the rest.
Transcript
- Warranty Claims Management for Manufacturers checks each claim against terms, receipts, and service records.
- Estimates put invalid or padded claims add up to a fifth of Warranty's spend.
- Claim 2004-18, a failed compressor, the unit's whole life on one ribbon.
- The term covers the compressor, not the labor.
- The service history passes.
- The proof agent finds an edited receipt date.
- A second agent confirms it.
- Across serials, Northgate filed 14 in nine days, each billing exactly two and a half hours.
- Eight show under an hour on site.
- The lab confirms six genuine failures.
- The recovery agent drafts $18,420 from Varick for those six.
- Elena, the adjudicator, pays $6 and holds $8 with a reason code.
- The dealer gets a plain letter.
- Every step is cited, signed, and logged.
- $22,960 held before payment.
- The supplier pays for its defect.
- Build on Botminds, agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.