Warehouse Claims Management demo
For 3PLs: a client’s shortage claim answered from the units’ own records and the contract, challenged before anyone signs. 1:29
What the demo shows
Resolves client shortage and damage claims against records and liability caps, for 3PLs
Agents rebuild the claimed units’ life from receipt to today and sort every unit: never received, found by recount, shipped in error or unexplained, with the receiving discrepancy notice checked against the contract’s notice period. The inbound carrier answers in fixed fields, the floor recounts with two counters, and the contract’s shrinkage allowance and liability limit are applied line by line. A challenger argues the client’s side, including that the 3PL miscounted the dock, and catches the agents’ own errors, such as measuring the allowance on units shipped instead of received. The coordinator proposes a priced settlement, the site general manager signs, a second person signs any goodwill, and the client receives every line cited.
Transcript
- Warehouse Claims Management answers 3PL client claims; this one came four months after the shortage.
- Agents rebuild the jackets' life: 640 never arrived; 96 were mis-picked.
- Lacey widens the recount; the carrier is asked about the seal.
- Counts land: 312 found, each counted twice.
- The client's adjuster argues back, and catches the agents' own error.
- Lacey decides the limit point herself; two days later the carrier's seal answer lands, and she reads its free-text note.
- She proposes the twelve over the allowance, at cost.
- Duane, the inventory lead, approves the found jackets back to stock; no one approves their own count.
- The site manager reads the calculation and signs; then the account VP reads the four options and signs the goodwill second.
- Ambervane gets every line cited, and a $1,128 credit.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.