Voice of Customer Analytics demo

What the demo shows

A system solution for CX teams that turns surveys, calls, complaints and posts into themes.

Five stages of agents read every call, email, chat and satisfaction rating: they check it is real, classify it by service and service quality, pull out each distinct failure and fold the failures into named challenges. At the second voice a recommendation is written with an owner, a risk, a timeline and a measurable outcome. The analyst clicks the heatmap cell that hurts and plays the call that proves it; the customer's own rating sits beside the AI's reading.

Transcript

1. 0:00Voice of Customer Analytics turns every call, email, chat and vote into named problems for CX teams.
2. 0:10Today, analysts hand code a small sample, so a recurring problem surfaces months late.
3. 0:19Overnight, five stages read 50 voices and fold 41 problems into 13 named challenges.
4. 0:28On the heatmap, Sarah clicks billing by information accuracy, meter readings ignored.
5. 0:34four voices. She plays the call that proves it.
6. 0:40Readings received, never used.
7. 0:44One customer rated the app happy.
8. 0:46The AI reads the same failure in her words.
9. 0:51At the second voice, a recommendation was written, an owner, a risk, a measurable outcome.
10. 0:59Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.