Billing Exception Management demo

What the demo shows

A workflow solution for billing analysts that clears held bills with an evidenced correction.

Six agents read every bill the bill run holds, find the cause in the reads, the field orders and the tariff book, and draft the corrected bill as a line-by-line diff with its evidence and a confidence score. The analyst sees the account's last twelve bills with the held one in red and the events that explain it, and releases the correction with one click; corrections of the same cause at high confidence go out as one batch, signed once by the supervisor. Rising causes go upstream to their owner.

Transcript

1. 0:00Billing Exception Management clears held bills for billing analysts, with the cause and the fix attached.
2. 0:09Every bill run holds thousands of bills, each needing four screens to work out.
3. 0:16Ruth Calloway's bill is held at 4.6 times her usual.
4. 0:22Her timeline shows why.
5. 0:25A meter exchange on the 22nd of September.
6. 0:29The new meter's install read never reached billing, so it was charged from zero.
7. 0:34The correction is a line-by-line diff, each change backed by evidence.
8. 0:43At 98% confidence, Dana releases the corrected bill with one click.
9. 0:51318 more of the same cause go out as one batch.
10. 0:56Help bills cleared in two days, not six, and the cause goes upstream.
11. 1:03Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.