UDAAP Risk Assessment demo
Every new or changed customer journey walked from the ad to closing the account, each claim tested against the agreement, and every launch signed by two people 1:34
What the demo shows
Compliance reviews new or changed products, fees and journeys for unfair or deceptive risk
Agents walk the partner's staging app as a customer would, from the ad to sign-up, the fee disclosure, first use, closing the account and making a complaint, and lay the journey out as a filmstrip of its screens. They test every claim against the account agreement, the fee schedule and the program agreement, and pin each risk on the exact place it sits with the contradicting passage and the standard it raises: unfair, deceptive or abusive. A Reasonable-consumer agent says how a typical customer reads the screen; a Product agent gives the partner's intended meaning. The Consumer Compliance Officer decides each pin with a reason code, the Chief Compliance Officer signs the launch decision, and the Program Manager sends the required changes to the partner. A new version reopens only the changed screens; complaint themes reopen a launched journey.
Transcript
- UDAAP Risk Assessment: compliance reviews new products, fees and journeys before launch.
- CFPB fee exams led to over one hundred forty million dollars in refunds.
- Fernway's early pay account, through Tessaly Community Bank: ten screens, ad to closing.
- Agents walked it like a customer, pinning six risks where they sit.
- Always free sits two screens before a four ninety-nine fee.
- Up to two days early: section seven says it depends on the payer.
- One agent reads as a customer; another gives Fernway's meaning.
- Opening takes three taps. Closing takes a phone call.
- Marisol Okafor requires both changes, with reason codes and wording.
- The launch moves to changes required, for the Chief Compliance Officer's signature.
- Every pin is cited, every decision kept, the examiner pack one export.
- Six risks caught before launch: design changes now, not refunds later.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.