Subservicer Oversight demo
Each subservicer graded on timeliness, accuracy, complaints, loss mitigation and regulatory items, from its own reports, the loan tape and sampled loan files, with every grade opening to its evidence. 1:15
What the demo shows
A subservicer scorecard for servicing owners, graded from reports, loan data and loan files.
A scorecard per subservicer: six agents read the whole monthly pack, test every loan on the tape and read a sample of loan files where the tape cannot show the clock, so each grade changes from what was reported to what is true and opens to the report page and the loans behind it. The oversight manager directs, applies the credit and signs the memo.
Transcript
- Subservicer Oversight grades your subservicers on timeliness, accuracy, complaints, loss mitigation and regulatory items.
- Yet Ashgrove's own scorecard says all 24 service levels were met.
- Rene has agents grade it from the reports, the loan tape and sampled loan files.
- Two levels are missed, three are on watch and loss mitigation falls to AD.
- Lost MIT decisions on time 14 sampled loans 3 decided late Though Ashgrove reported 99% Ashgrove starts the clock late Across
- all 362 files 17 are late 2 have foreclosure sales set Renee directs both postponed today She applies the credit and signs
- Found in her own review Not an examiner's letter Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.