WorkflowLegal Affairs, Title IX & Student Conduct

Student Conduct Case Management

Student conduct case management software that puts three years of like cases beside every sanction, with the hearing record cited page by page

Every sanction checked against three years of like cases, with a complete hearing record.

See one case, screen by screen ↓
demo9like casesfound on all three campuses over three years and set beside the panel's proposed sanction, on the sample case
demo41secondsfor seven agents to check the case, from the paged packet to the consistency and equity check
target100%of suspensions and expulsions compared with like cases on every campus before they are approved
target0suspensions or expulsions sent without the Dean of Students' approval
In short

What is Student Conduct Case Management?

Student Conduct Case Management is student conduct case management software in which conduct officers route referrals, build hearing packets and track sanctions and appeals with seven agents. The agents map every report to the code of student conduct, page and redact the hearing packet, set each proposed sanction beside three years of like cases on every campus, and check appeal grounds. The conduct officer decides, and the Dean of Students approves any suspension or expulsion.

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Updated

The problem

Why student conduct case management software has to show precedent, not only track cases

A student conduct office at a three-campus community college receives about 1,400 non-academic referrals a year from campus safety, faculty, staff and the online report form, holds about 220 hearings and answers about 60 appeals. Every case needs the right sections of the code of student conduct, notice of the charges, a complete hearing packet, a fair hearing and a sanction that matches what the college did before. Since Dixon v. Alabama State Board of Education (1961), a public college has owed a student notice and a chance to be heard before expelling them; an appeal or a lawsuit then asks whether the sanction was in line with like cases.

Today the intake coordinator decides by hand whose desk a report belongs on, and a report that mixes issues is easily misrouted. An officer copies the report, photos, statements, the damage estimate and the prior record from four systems into a binder, redacts the other students and numbers the pages. Precedent is whatever that officer remembers from their own campus: nobody checks the other two campuses, or the pattern by student group. Student Conduct Case Management puts seven agents in front of that work, so the conduct officer decides against the record and the college's own history.

demo1,400referrals a yearwith about 220 hearings and 60 appeals, at the sample three-campus college
estimated2–4hoursto assemble, page and redact one hearing packet by hand
Where a hearing case's hours goestimated
By hand10 hours
With the solution1.5 hours
  • Reading the referral and deciding where it belongs1 → 0.1 h
  • Mapping the facts to sections of the code1 → 0.2 h
  • Building, paging and redacting the hearing packet3 → 0.3 h
  • Finding like cases and checking the sanction against them2 → 0.2 h
  • Translating the statement and the decision letter1.5 → 0.4 h
  • Approval, letter, registration hold and restitution charge1.5 → 0.3 h

Estimated hours of staff time on one hearing case, by hand and with the agents; the packet figure follows the spec's arithmetic (about 10 items from four systems at 12–25 minutes each, plus redaction and paging). Our estimate, kept modest.

How it works

How a case moves

Seven agents map, page, compare and check every case; the conduct officer decides and the Dean approves.

What comes in
Referrals in5 sources · campus safety, faculty, online, messages, photos
Agents at work
Referral agentmaps and routes
Then
Packet agent
Language agent
Then
Precedent agent
Consistency agent
Then
Appeal agent
Records agentafter approval
A person decides
Conduct officerdecides · the Dean approves
What comes out
Consistent sanction
Decision letter
Complete record
One case, step by step

One student conduct hearing, from referral to the Dean's approval

Case C26-0731: Mateo Salgado, a second-year Automotive Technology student at Brandvale Community College's North Campus. Here is his case, screen by screen, in the working solution.

  1. 01Every morning

    Every referral mapped to the code and routed

    Referral agent

    Kiara Holloway, the conduct coordinator, starts with 23 new referrals already mapped to Code of Student Conduct sections, each with a confidence. Two academic dishonesty reports went to the academic integrity office, a sex-based report is paused for the Title IX coordinator and a threat is with the behavioral intervention team. One anonymous report scored below 0.80, so a person chooses the section.

  2. 02Fri Oct 9

    The charges, each fact cited to its page

    Referral agent

    Officer Ray Tolliver's campus safety report describes a chair thrown in the North Campus Student Commons: a $1,480 wall display and an $820 glass panel, $2,300 of damage. The agent maps it to §3.4 damage to college property (0.97) and §3.7 threats and intimidation (0.88), and declines §3.12 weapons because no weapon appears in any report. A prior §3.9 finding makes this a second offense.

    The message that night: “You'll regret Monday. Watch yourself.”

  3. 03Wed Oct 14

    His statement in Spanish, beside English

    Language agent

    Mateo wrote his statement in Spanish: he threw the chair in anger after Student B mocked his family, did not mean the message as a threat and wants to pay for the damage. The original sits beside the English translation, which Lucía Ferrer of language services checked on Thu Oct 15 at 9:40 am. The Spanish original is the record.

  4. 04Tue Oct 20

    Findings charge by charge, and a recommendation

    Prof. Tobias Lindqvist · Hearing panel chair

    The panel finds Mateo responsible on §3.4 (3–0) and §3.7 (2–1, with the dissent recorded), each finding cited to its packet page. His advisor and a Spanish interpreter attended. The panel recommends expulsion; the conduct officer sets the sanction.

  5. 05Wed Oct 21, 41 seconds

    The packet beside the like-case sanction range

    Elena Marsh · Conduct officer, North Campus

    Elena asks the agents to check the case. The hearing packet, 10 items over 28 pages, sits on the left; on the right, one bar runs from written warning to expulsion, with each of 9 like second-offense cases from Central, North and West as a tick at its sanction. Seven received a one-semester suspension with restitution; two were expulsions, and both are marked for a weapon.

    The Consistency agent flags expulsion as outside the range: 7 of 9 like cases received a one-semester suspension, both expulsions involved a weapon, and there is no difference by campus or student group.

  6. 06One click

    The closest like case, opened

    Precedent agent

    C25-0093, Central Campus, Spring 2025: a chair thrown through a lounge partition ($2,050) and a threatening message that night. It ended in a one-semester suspension with $2,050 restitution, set by the campus conduct officer and approved by the Dean of Students. Identities and student group are withheld; similarity 0.94.

  7. 0711:02 am

    A revised sanction, with the reason on the record

    Elena Marsh

    Elena revises to a one-semester suspension for Spring 2027 with $2,300 restitution in four payments of $575, keeps the no-contact directive and adds a re-entry meeting and a year of probation. She records reason code “Outside the range for like cases” and cites C25-0093, C24-0188 and C26-0122.

  8. 0811:14 am

    Approved by the Dean, and only then released

    Dr. Celeste Adeyemi · Dean of Students

    Elena signed at 11:02 am, Lucía Ferrer checked the Spanish copy at 11:09 am and the Dean approved at 11:14 am. Only then did the Records agent send the letter in English with its Spanish copy, place the Spring 2027 registration hold and charge $2,300 to the student account. The letter was due Tue Oct 27; it went out the day after the hearing.

    Student B was told the final result under FERPA §99.31(a)(13), and the disclosure was logged.

  9. 09Appeal-ready

    Every step on the audit trail, ready for an appeal

    Records agent

    Every view, agent step, decision, letter and disclosure on case C26-0731 is on the trail, from the referral on Fri Oct 9 to the Dean's approval, with who, what, when, why and the evidence. The appeal window runs to Wed Oct 28; the appeal export, the court or subpoena export (with the student notified first) and the Board and accreditor export are one click away.

Who it’s for

Built for everyone who carries a conduct case.

The same case, seen by the five people who move it from referral to decision: what their day looked like, and what it looks like now.

EM
Elena MarshConduct officer, North Campus · 31 open cases
Conduct officer
Before
Builds each packet by hand and sets sanctions from what she remembers of her own campus's cases.
Now
Opens a paged, cited packet beside every like case from all three campuses, and decides with the range in view.
CA
Dr. Celeste AdeyemiDean of Students · approves every suspension and expulsion
Dean of Students
Before
Approves suspensions and expulsions by email, without the like cases or the cited record in front of her.
Now
Sees the sanction, the like cases, the reason code and the checked Spanish copy before she approves, and nothing is released until she does.
MI
Dr. Malcolm IbarraDirector of Student Conduct · three campuses
Director of Student Conduct
Before
Learns that West suspends and Central warns for the same conduct when a lawyer points it out.
Now
Sees like-case sanctions by campus year to date, with any pattern sent to him, and owns the sanction scale and like-case rules.
PT
Prof. Tobias LindqvistHearing panel chair · faculty, Automotive and Diesel
Hearing panel chair
Before
Chairs hearings from a binder where the panel and the student cite different pages.
Now
Records findings charge by charge, with votes and the packet page behind each one, and signs the record.
KH
Kiara HollowayConduct coordinator · 25–40 referrals a week
Conduct coordinator
Before
Spends half her morning deciding whose desk each report belongs on.
Now
Starts with every referral mapped and routed, and chooses the section herself only where the agent is unsure.
Built on the engine

7 agents. Each with one job, and hard limits.

Seven agents map, page, compare and check every case; the conduct officer decides and the Dean approves.

Referral agent

Reads every report, form, email, campus safety record and photo, maps it to the code sections it may breach with a confidence and the cited sentence, routes academic dishonesty, sex-based conduct and threats, opens the case and starts the clocks.

  • Never charges below 0.80 confidence: a person chooses the section
  • Never handles academic dishonesty or Title IX matters
Packet agent

Builds the hearing packet, pages every item, links each finding to its page, makes the redacted student copy and drafts the hearing record from the recording.

  • Never removes an item from the packet
  • Always redacts other students in the student copy
Precedent agent

Finds like cases across all three campuses over three years, with the same charges and offense count, each with its similarity and distinguishing factors.

  • Like cases are anonymized
  • Never reads a student's group
Consistency agent

Flags a proposed sanction outside the like-case range, names the distinguishing factor behind any outlier and checks sanctions in the like set by campus and student group.

  • Never proposes a sanction
  • A student's group is never an input to the case; patterns go to the director
Language agent

Translates statements and letters, shows the original beside English and routes each one to language services.

  • Nothing in another language is used or sent before a person checks it
Appeal agent

Maps each appeal argument to the grounds the code allows and tests it against the record and the like cases.

  • Never decides an appeal
  • Routes only to an appeal officer who took no part in the case
Records agent

Writes the approved decision back as a registration hold and a restitution charge, keeps the FERPA disclosure log and applies retention.

  • Writes nothing before the Dean of Students approves
  • Every disclosure cites its FERPA exception
Conduct officer and Dean

Decide and approve. The agents propose; a named person decides.

Ask in plain words

Ask about any case, referral, sanction or appeal

The conduct office can ask the agents in plain words; every answer cites its source and opens the screen it came from.

Is expulsion in line with like cases for Mateo?

No. The Precedent agent found 9 like cases in three years on all three campuses: second offense, §3.4 with §3.7. Seven received a one-semester suspension with restitution and two received expulsion. Both expulsions involved a weapon; no weapon appears in Mateo's record. The closest case, C25-0093 (a chair through a lounge partition, $2,050), received a one-semester suspension with restitution.

Draft Mateo's decision letter in English and Spanish

Drafted: a one-semester suspension for Spring 2027 with restitution of $2,300 in four payments, within the range of 7 of 9 like cases. The Spanish copy goes to Lucía Ferrer to check, then to the Dean of Students to approve. Nothing is sent before both.

Which appeal grounds does Jasmine Reyes-Coleman's appeal meet?

One of three. Her argument about texts she could not retrieve maps to §7.2(b) new information: a repair receipt shows the phone was in repair until after the hearing. The sanction argument sits inside the range of like cases (6 of 8), and the bias argument gives no specific fact. Dr. Harold Nwosu decides by Mon Nov 2.

Which referrals are past the 2-day triage clock?

Two, both on North Campus and received Fri Oct 16: R-26-1420 (graffiti, §3.4, 0.90) and R-26-1412 (alcohol at a club event, §3.11, 0.95). Both were escalated to Dr. Malcolm Ibarra this morning, and they can go to Elena Marsh, who has the lightest North Campus caseload.

Every screen

The working solution, as it ships.

12 screens from the working solution, on its sample data. Pick one to see it large.

The hearing packet beside the like-case sanction rangeMateo Salgado's hearing packet, 10 items over 28 pages, beside one bar of every sanction the college gave in like cases over three years on its three campuses: 7 of 9 at a one-semester suspension, 2 expulsions marked for a weapon, and the panel's proposed expulsion as a marker on the same bar. Seven agents finished the check in 41 seconds, and the Consistency agent offers Revise the sanction or Keep it, with a reason.
Student conduct referrals mapped to the code and routed23 new referrals, each mapped to code of student conduct sections with a confidence. Academic dishonesty goes to academic integrity, a sex-based report is paused for the Title IX coordinator, a threat goes to the behavioral intervention team, a report below 0.80 waits for a person to choose the section, and two referrals past the 2-business-day triage clock are marked.
Charges from the record, each fact citedThe facts of case C26-0731, each cited to its packet page, beside the code sections: §3.4 damage to college property (0.97) and §3.7 threats and intimidation (0.88) charged, §3.9 declined and §3.12 weapons not charged, because no weapon appears in any report.
The student's statement in Spanish beside EnglishMateo Salgado's handwritten statement in Spanish beside its English translation, checked by language services (Lucía Ferrer, Thu Oct 15, 9:40 am). The highlighted passages show he threw the chair, did not mean the message as a threat and wants to pay for the damage.
Student conduct hearing findings, charge by chargeThe hearing panel on Tue Oct 20, chaired by Prof. Tobias Lindqvist: responsible on §3.4 (3–0) and §3.7 (2–1, with the dissent recorded), each finding cited to its packet page, with the student's advisor and a Spanish interpreter present. The panel recommends; the conduct officer sets the sanction.
One like case, openedLike case C25-0093, Central Campus, Spring 2025: a chair thrown through a lounge partition ($2,050) and a threatening message that night, ending in a one-semester suspension with $2,050 restitution. Identities and student group are withheld; similarity 0.94.
Revising a student conduct sanction with a reason codeA one-semester suspension for Spring 2027 with $2,300 restitution in 4 payments of $575, reason code “Outside the range for like cases” and three like cases cited: C25-0093, C24-0188 and C26-0122. Language services checks the Spanish copy and the Dean approves before anything reaches the student or the student record.
Approved by the Dean of Students, then releasedElena Marsh signed at 11:02 am, Lucía Ferrer checked the Spanish copy at 11:09 am and Dr. Celeste Adeyemi approved at 11:14 am. Only then were the letter, the Spring 2027 registration hold, the $2,300 charge and the final result to Student B under FERPA §99.31(a)(13) released.
The student conduct appeal process, grounds checked against the codeSeven open appeals on a 10-business-day clock. Jasmine Reyes-Coleman's three arguments are each mapped to the grounds in §7.2: new information is supported by a phone repair receipt, the sanction sits within like cases (6 of 8) and the bias argument gives no specific fact. The appeal goes to Dr. Harold Nwosu, who took no part in the case.
The complete audit trailEvery step on case C26-0731, people and agents, with who, what, when, why and the evidence, from the referral on Fri Oct 9 to the Dean's approval on Wed Oct 21. Filters for people, agents and FERPA disclosures, and exports for an appeal, a court or subpoena and the Board and accreditor.
Student conduct sanctions, consistent by campusYear to date: 412 referrals, 64 hearings, 62 of 65 sanctions within the like-case range and 98% of decision letters within 5 business days. Like-case sanctions by campus (Central, North and West), one pattern sent to the director, and what the agents caught: 96 referrals routed to academic integrity, 21 to Title IX and 34 behavioral intervention team consults.
The sanction scale and like-case rulesThe seven-step sanction scale from written warning to expulsion, with both suspensions and expulsion locked to the Dean of Students' approval. A like case has the same charges and offense count, over 3 years on all three campuses; a minimum of 5 like cases and a 75% band decide when to flag. Every change is a draft a second administrator approves.
Governance

Student conduct case management software built for appeals: cited, approved, on the record.

Nine roles, separated by dutyThe coordinator triages and cannot charge; the conduct officer charges and sets sanctions, never on a case they reported or witnessed; the panel finds facts; the Dean of Students approves suspension and expulsion; an appeal officer who took no part decides appeals; the auditor reads and exports only; the administrator sees no case content without a case role.
The Dean approves before anything is releasedEvery suspension and expulsion is signed by the officer and approved by the Dean, or returned with a reason. The letter, the registration hold and the restitution charge stay locked until then, and every letter in another language is checked by language services first.
Every value and statement cites its sourceEach fact, mapped section, like case, flag and answer links to the packet page or record it came from, so the panel, the student and an appeal officer all cite the same page.
A student's group is never an inputThe Precedent agent never reads a student's group. The Consistency agent checks the like set by campus and student group after the fact, and any pattern goes to the director, not into the case.
FERPA access, redaction and disclosuresStaff see only their campus and assigned cases, every open of a record is logged, student copies redact other students, every disclosure cites its FERPA exception, and the student is notified before a subpoena is answered unless the order forbids it.
A complete audit trail, exported for an appealWho, what, when, why and the evidence, for people and agents alike, on a trail that cannot be edited. Exports for an appeal, a court or subpoena, and the Board and accreditor are logged too.
Configuration

Your code of student conduct, not ours

The sanction scale, the like-case rules, the timelines and the privacy settings are the college's own. Every change is a draft until a second administrator approves it.

SettingDefaultChoose from
Sanctions the Dean approvesSuspension (one or two semesters) and expulsionA seven-step scale from written warning to expulsion
A like caseSame charges, same offense countAll three campuses, so one campus's habits do not set the range
Look back3 years of closed casesClosed cases decided within the window, set in years
Minimum like cases to flag5 casesBelow it, the agent shows the cases but does not flag
Flag band75%A proposal harsher or lighter than the band holding most like cases, unless a distinguishing factor is recorded
Distinguishing factorsWeapon, injury, prior suspensionRecorded with the sanction and shown on the range
TimelinesTriage 2 · notice 5 · packet 3 before the hearing · letter 5 · appeal 5 · appeal decided 10Business days, with a reminder and escalation to the director
Retention7 years after the last actionExpulsion records kept permanently on the student record
Connections

Works with the systems a student conduct office already runs on

Student information systemenrollment and prior records in; registration holds and conduct status written back after approval
Conduct case system historyclosed cases from 2019 to 2026, read for like cases
Campus safety recordsincident reports and the daily crime log
ERP student accountsrestitution charges and payment plans
Document managementevery packet, letter and hearing recording
Student portal and emailnotices and letters, with proof of delivery
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
Every
suspension and expulsion compared with like cases on all three campuses before approval
9 like cases on one bar
the hero case
target
0sanctions
of suspension or expulsion sent without the Dean of Students' approval
3 of 3 approvals before release
this week, in the demo college
estimated
Minutes
to a paged, cited hearing packet, from an estimated 2–4 hours by hand
By hand2–4 hours
With agentsminutes

Sources: Dixon v. Alabama State Board of Education, 294 F.2d 150 (5th Cir. 1961) · Goss v. Lopez, 419 U.S. 565 (1975) · FERPA, 34 CFR Part 99 (§99.31(a)(9)(ii), §99.31(a)(13), §99.32) · Title IX, 34 CFR Part 106 · “demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our arithmetic, kept modest. Brandvale Community College, its code of student conduct, its campuses and the people named on this page are fictional: characters and sample data in the working solution.

Questions

What student conduct offices ask us.

What is Student Conduct Case Management?

Student Conduct Case Management is student conduct case management software in which conduct officers route referrals, build hearing packets and track sanctions and appeals with seven agents. The agents map every report to the code of student conduct, page and redact the hearing packet, set each proposed sanction beside three years of like cases on every campus, and check appeal grounds. The conduct officer decides, and the Dean of Students approves any suspension or expulsion.

What is the student conduct process?

A report arrives from campus safety, faculty, staff or a student; it is screened and routed; a conduct officer charges sections of the code, sends notice and meets the student; a hearing officer or panel finds responsibility charge by charge; the officer sets a sanction; and the student may appeal. In this solution the Referral agent routes academic dishonesty to the academic integrity office, sex-based conduct to the Title IX coordinator and threats to the behavioral intervention team before an officer spends time on them.

How are student conduct sanctions kept consistent?

The Precedent agent finds like cases, with the same charges and offense count, across all campuses over three years and draws each one as a tick on one bar from written warning to expulsion, with the proposed sanction on the same bar. The Consistency agent flags a proposal outside the range, names what explains any outlier, and checks the like set by campus and student group. The officer revises with a reason code, or keeps the sanction with a written reason the Dean sees.

Can a college expel a student without a hearing?

Under Dixon v. Alabama State Board of Education (1961), a public college owes a student notice of the specific charges and an opportunity to be heard before expelling them for misconduct, and Goss v. Lopez (1975) requires notice and a hearing even for short suspensions in public schools. The solution keeps the notice, the paged packet, the hearing record and each timeline on the audit trail, so the college can show every step.

How does the student conduct appeal process work?

The student appeals within 5 business days of the decision letter. The Appeal agent maps each argument to the grounds the code allows, such as procedural error, new information, a disproportionate sanction or bias, and tests each one against the record and the like cases. An appeal officer who took no part in the case decides within 10 business days, and the director confirms any record change.

Are student conduct records protected by FERPA?

Conduct records are education records under FERPA. The solution limits access by campus and case assignment, logs every open, redacts other students in student copies and records every disclosure with its exception, such as telling the alleged victim of a crime of violence the final result under §99.31(a)(13).

Do people stay in control of every decision?

Yes. The agents never decide responsibility, set or approve a sanction, decide an appeal, send anything in another language before a person checks it, or write to the student record before approval. The panel finds the facts, the conduct officer sets the sanction, and the Dean of Students approves every suspension and expulsion.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents, such as your code of student conduct, sanction scale and a sample of closed cases, and it goes live once every quality gate has passed. We will walk you through it on your own cases first.

See it on
your conduct cases.

We'll run Student Conduct Case Management on your code of student conduct and a sample of your closed cases.