Service Contract Entitlement Check demo
Dispatchers see each call on a seven-day grid of what its own contract covers, with amendments read and extra work priced before an engineer leaves. 1:24
What the demo shows
An entitlement check for device service desks: each call read against the signed contract.
Agents read each call's asset and work type, find the serial in the right agreement, read the base agreement, every amendment in effect on the visit date and the warranty, and drop the call onto a week grid of what the contract covers. They stamp labor, parts and uptime with the deciding clause and draft a quote for billable lines. The dispatcher accepts and dispatches; a contracts administrator opens the clause and confirms any change before billing moves. Agents never bill, waive, send or credit, and never read the call's problem description.
Transcript
- Service Contract Entitlement Check reads each call against the signed contract.
- For device service desks: a weekday contract year is 2,080 hours, not 8,760.
- 2:14 a.m.: table 2290 at Flintmere Hospital needs a hand control.
- The service system's fields bill night labor: 760 dollars.
- The agents read the contract itself.
- Amendment 2 covers operating room labor around the clock.
- Labor and part covered, downtime counts toward 98 percent uptime; batteries get a quote first.
- Dorotea, the dispatcher, accepts and sends the engineer.
- Yetunde, contracts administrator, opens the clause and signs, on the audit trail: 760 dollars off.
- In the sample, the fields alone would overbill 19 of 186 calls.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.