- Before
- Cuts the weekly batch every Monday night, then spends the week chasing notes, consents and licenses through spreadsheets and email.
- Now
- Opens the five gates, sees what stopped each claim and the proof that clears it, and spends her time clearing, approving and answering the state.
One week of school based Medicaid billing, gate by gate
Tuesday, October 20, 2026, 9:05 a.m., at Marlow Bay Unified School District. The week 42 batch (October 12–16) was cut Monday at 11:00 p.m., and the agents ran overnight. Lorena Bautista, the Medicaid claims coordinator, opens the checkpoint.
- 01Overnight
2,742 sessions through five gates
Five gate agentsThe week's sessions for 1,968 students from 180 providers, worth $198,340 at the state fee schedule, move as dots through five gates: enrolled in Medicaid, parental consent, IEP order, provider credential and session note. Each gate shows its agent, how many passed and how many it stopped, and stopped sessions pile below the gate with the reasons in plain words. At the right end: 2,529 sessions ready to bill, $181,548.
46 of 213 stops already have their proof. Clearing them adds $4,692.
- 029:05 a.m.
The proof that clears a stop, not just the stop
Credential agentLorena opens the credential pile: 46 occupational therapy sessions by Hannah Kepler, OTR/L, for 14 students, October 1–16. HR shows her license expired September 30. The agent searched her HR file, found the renewal certificate uploaded October 2 and dated September 28, valid through September 30, 2028, and confirmed it on the state license lookup. A second agent, the Documentation agent, checked the gate's passes.
Proposed: clear 46 sessions, and ask HR to update the date · confidence 0.98, above the 0.95 threshold.
- 03One click
A person clears it, and the claim grows
Lorena Bautista · Medicaid claims coordinatorLorena clears the 46 sessions with the certificate cited and a reason code. The dots move on, and ready to bill rises to 2,575 sessions, $186,240: 93.9% of the week, for 1,912 students from 174 providers. HR gets a task to fix the date in the source record, so the same stop does not come back next week.
- 04The queue
Everything else that stopped, in one work queue
Lorena Bautista · Medicaid claims coordinatorThe 167 sessions still stopped sit in 17 items, filtered by gate: enrolled 54, consent 27, IEP order 43, credential 5, note 38. Each item has its owner, its filing clock and the agent's proposed next step, such as "Coverage ended Sep 30" for 31 sessions of 9 students or "More sessions than the IEP orders" for 17. She can ask providers, hold or write off in bulk, each with a reason code.
- 05Any claim
One claim, five proofs side by side
Lorena Bautista · Medicaid claims coordinatorShe opens a claim that passed: Jordan M., grade 3, Harborview Elementary, speech-language therapy, Wednesday October 14, 9:30–10:00 a.m., with Marisol Duarte, CCC-SLP, $88. Enrolled October 1–31; consent signed September 22, 2024, and this year's notice delivered September 9, 2026; the IEP orders 2 × 30 minutes a week; the license is active to March 31, 2028; the note has 7 of 7 elements. Each proof opens its source.
- 06Her view
The provider sees exactly what each note is missing
Marisol Duarte, CCC-SLP · Speech-language pathologistMarisol has 58 students across two elementary schools. Her view lists 15 notes missing one thing each: 6 need her signature and 9 need the student's response, with her own trial counts beside them. She adds the response and signs one note, or six after review. Her view shows no Medicaid status and no dollar values, so billing never shapes a service decision.
The Documentation agent never writes or signs a note. It asks the provider exactly what is missing.
- 07Consent
Consent requests in the family's language
Consent agentNineteen sessions wait at the consent gate for three students with no consent to bill Medicaid on file. The Consent agent drafted each request from the IDEA consent elements: Spanish for Camila R. and Mateo G., Vietnamese for Bao N., each with the English beside it. Bao's 5 physical therapy sessions ($520) are held; the Vietnamese draft scores 0.93 translation confidence. Lorena approves, and the case manager, Peter Vo, co-signs and sends.
Drafted by the Consent agent · approved by the coordinator · sent by the case manager. The sessions stay held until consent is signed.
- 08Recovery
Sessions nobody billed, before the filing limit
Recovery agentThe Recovery agent searched late provider logs, the health office's nursing log and summer logs and found 214 eligible sessions never billed, worth $15,408. The oldest, Ava L.'s speech session of November 3, 2025, reaches the 12-month limit in 14 days, and 38 are within 30 days. Added to next week's batch, they still pass all five gates.
- 0911:20 a.m.
The coordinator approves batch W42
Lorena Bautista · Medicaid claims coordinatorThe batch shows each service at the state fee schedule, from speech-language individual (756 sessions, $66,528) to transportation (100 trips, $2,400), with the five gates' summary. The agents re-checked a 2% sample end to end from the source records, and 52 of 52 agree. Lorena attests to what she checked and approves 2,575 sessions, $186,240.
- 102:05 p.m.
Released by a second person
Kevin Ostrowski · Senior accountant, business officeKevin sees the approved batch and the rule that the person who approved it cannot release it. He releases it: the claim file is built (837P, 2,575 lines, 174 rendering providers), the state Medicaid billing portal accepts 2,575 of 2,575, and the ERP books the receivable. The remittance is expected about October 26.
The approver never releases.