Returns Management demo
Every return decided on the item itself: photos, serial and policy side by side, five lanes priced, a person on every denial. 1:32
What the demo shows
Decides each return and refund against policy, evidence and fraud signals, then routes the item
Seven agents read each return request, apply the policy and regional law, compare the customer's photos with the listing and the dock scan, check the returned serial against the one shipped, and price five lanes (refund, restock, repair, return to supplier, deny), keep-it refunds included. A second agent re-reads anything adverse on its own; the returns lead approves refunds above the threshold and each denial with a reason code, in a conversation where each statement is cited.
Transcript
- Returns Management decides every return and refund against policy, evidence, and fraud signals.
- Americans returned $850 billion of goods last year.
- One in eleven was fraud.
- Overnight, seven agents decided 371 returns.
- 41 need Marisol, starting with a $429 vacuum.
- The condition agent compares photos with the dock scan, 412 charge cycles.
- The fraud agent reads the plate, not the cereal we shipped.
- A second agent re-reads it alone and agrees.
- The refund is held.
- Five lanes are priced.
- Deny protects $429. Marisol asks if he bought two.
- The agents answer with sources.
- She approves the denial with a reason code and the letter.
- Every value cited, Every decision signed and logged.
- The result, nine refunds, $3,184, held before money left.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.