Retail Chargeback Management demo
Each retailer fine checked against the routing guide in force that day, and disputed in its window. 1:31
What the demo shows
Validates and disputes retailer compliance fines (OTIF, labeling, ASN) for suppliers
Each fine is a strip: the retailer's rule (the routing guide clause in force that day), what the retailer says happened, and the supplier's proof, with the verdict and the days left to file at the end. Strips are grouped by retailer, each retailer's dispute window counting down beside them. Agents read every fine, keep every guide current, and pull the proof from the carrier, the yard record, the EDI log and the warehouse; a second agent re-checks each verdict on its own and can stop a draft. The dispute writer drafts in each portal's format, and the analyst approves, edits or rejects with a reason code before anything is filed. Valid fines a carrier or the 3PL caused are recharged under their contracts; the rest go to operations as priced root causes.
Transcript
- Retail Chargeback Management checks and disputes retailer compliance fines for suppliers.
- One large retailer fines 3% of the cost of goods on every late case.
- Overnight, eight agents read each fine, its routing guide, and our proof.
- Each fine is one strip, the rule the retailers claim, and our proof.
- Valmont fined us $3,120 for a late delivery.
- Its own yard record shows check-in at 7.31 inside the window.
- A second agent checked the clause enforced that day and agrees, and the dispute writer drafted a claim.
- Rosa, the analyst, approves, picks a reason code, and signs.
- Nothing is filed until a person signs.
- Every value is cited and logged.
- Carrier faults are recharged.
- Valid fines go to operations as root causes.
- This quarter, retailers repaid $202,000 and carriers $116,000, built on Botminds, agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.