RESPA Error Resolution Management demo
Every notice of error and information request read, researched across the loan's history and answered before its deadline. 1:12
What the demo shows
A compliance solution for mortgage servicers that researches and answers each notice of error.
Agents read every letter, email, fax, portal message and complaint the day it arrives — tagging the notices of error that never say so — start its legal clock, rebuild the loan's history from six systems and draft a cited reply; the specialist decides and signs, and repeat causes become lookbacks.
Transcript
- RESPA Error Resolution Management helps mortgage servicers answer every notice of error on time.
- Any letter that says something is wrong starts a legal clock, whatever it calls itself.
- This morning, the Ashby's handwritten letter is read, line by line.
- It never says notice of error, but it is one, 30 business days.
- A reply is already drafted, with their payment history attached.
- An email-headed formal complaint only asks a question, so it is answered as service.
- Angela Moss's payoff question is a payoff error on a seven-day clock.
- The loan's history shows why.
- The Ashby's new policy was filed as general mail.
- Tessa signs, Lena co-signs, and the answer goes out on day one of 30.
- Built on Botminds: agents, data, screens, and governance on one platform. Thank you.
Transcribed from the film’s narration. Captions are on the player.