Propensity-to-Pay Collections Strategy demo

What the demo shows

A system solution for collections managers that scores ability to pay and picks next actions.

Every account in arrears sits on a quadrant of ability to pay against willingness to pay, and each quadrant has its own treatment: a reminder, a payment arrangement, an arrangement with outreach, or the disconnection path. The collections manager drags the lines between them and watches customers move, while the forecast against the live strategy updates before anything goes live: cash collected, cost to collect, bad debt, complaints and disconnections. Six agents score, protect, plan, simulate and measure; a protection check keeps medical and assistance-pending homes off the field list, and a change goes live only as a measured challenger the head of credit approves.

Transcript

1. 0:00Propensity-to-Pay Collections Strategy scores customers in arrears on ability and willingness to pay.
2. 0:09Today, can't-pay and won't-pay customers get the same letters and the same truck.
3. 0:17Here, 148,600 accounts sit on two axes, each quadrant with its own treatment.
4. 0:26Marisol's hours were cut.
5. 0:28She owes $1,284 and faces a field visit.
6. 0:35Rosa moves the can't-pay line to 45, and over 3,300 customers move from disconnection to a plan.
7. 0:44First, the forecast. An estimated $2.2 million a year and 28% fewer disconnections.
8. 0:54A protection check keeps medical and assistance-pending homes off the field list.
9. 1:02Rosa sends it as a 10% challenger.
10. 1:05Helen approves. Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.