Policy Servicing Analytics demo
All service work, in-house and outsourced, on one screen: what is waiting, what will miss its promise, and how accurate the finished work is. 1:11
What the demo shows
An operations solution that tracks in-house and outsourced service backlog and accuracy.
Six agents read each service queue every 15 minutes, check each finished transaction against its request and mark the promises that will break up to 3 days ahead.
Transcript
- Policy Servicing Analytics shows an insurer's service work, in-house and outsourced, as one river.
- Today, backlog is seen weekly and vendor accuracy only from the vendor's own sample.
- Herefield's stream widens daily.
- 418 endorsements will miss their two-day promise.
- Now count rework where it started.
- Herefield swells by 614 items.
- It's reported 99% becomes 94, measured on every endorsement.
- One of them, Lena Hardrow's new car, keyed with the wrong date, her claim held.
- The contract owes a $14,000 credit, claimed with the evidence.
- Overtime moves, misses fall to 46, and Dana signs the weekly report.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.