Payment Arrangement Management demo

What the demo shows

A workflow solution for collections agents that sets payment plans customers can keep.

The collections agent sets each plan on the call: agents read the arrears, take the budget as the customer states it, score the chance each installment holds and check the plan rules, then re-score every plan each morning to warn before a break.

Transcript

1. 0:00Payment Arrangement Management sets payment plans customers can keep for collections agents.
2. 0:08Most broken plans were never affordable.
3. 0:11No one checked the budget.
4. 0:14Mariam Kasim owes 4,560 dirhams after the summer bills, and her notice ends Tuesday.
5. 0:23As she talks, her income and costs fill in, each tied to the moment she said it.
6. 0:31She asks for $600 a month like last time.
7. 0:34Keep chance, 41%. Rania moves the installment to 380 dirhams and a keep chance rises to 83%.
8. 0:45An equal monthly bill removes the summer spike and payments fall after payday.
9. 0:54The rules check passes and the agreement goes out in Arabic and English.
10. 1:00The aim, 7 in 10 plans kept to the end.
11. 1:05Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.