P2P Fraud Claims demo
One dividing line per claim: payments a fraudster started on one side, payments the customer was tricked into sending on the other, each with the record that puts it there 1:31
What the demo shows
Dispute teams resolve P2P fraud and scam claims, separating unauthorized from induced payments
Agents read the call or claim form, rebuild every payment (who started it, on which device, with what authentication), and place each one on its side of a single dividing line: unauthorized under Regulation E, or authorized but induced under the network rule and bank policy. Every fact cites its record and every placement its rule and version. The consistency agent checks the draft against similar decided claims and finds the same recipient across claims. The specialist confirms each placement or moves it with a reason code; a supervisor who did not work the claim approves the credit, the plain-language letter and the network recovery request, which is filed the moment it is approved. The receiving account goes to the fraud team the same day.
Transcript
- P2P Fraud Claims helps dispute teams decide fraud and scam claims on P2P payments.
- Each payment turns on one question: did a fraudster send it, or a tricked customer?
- In twenty twenty-three, the largest network banks repaid just thirty-eight percent of reported fraud.
- Marisol Ventura lost twenty-four hundred dollars after a fake fraud-department call.
- Agents rebuild each payment: who started it, which device, which passcode.
- Two came from a phone added with her passcode: Regulation E covers them.
- She sent the third herself; the bank impersonation rule repays it.
- Every fact opens its record, and two hundred fourteen similar claims agree.
- Dana confirms each one; a supervisor, never the drafter, approves the credit.
- Every step is logged with who, why and the evidence, for examiners.
- Decided on day one of ten: twenty-four hundred dollars back, recovery filed within the hour.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.