Overdraft Compliance demo
Every courtesy pay and NSF fee replayed against the balance the member had, tested, and refunded under two signatures 1:34
What the demo shows
Compliance tests overdraft and NSF fees for APSN, re-presentment and opt-in risk, then refunds
Agents replay twelve months of posting for every member, available and ledger balance, and test every fee at the moment the member authorized the item: authorized positive and settled negative, repeat fees on re-presented ACH debits and checks, the Regulation E opt-in record behind every ATM and one-time debit fee, and the fee schedule's promises. They name the core setting behind each finding, replay a proposed change, size the refund and draft the member notice. The Compliance Officer approves each finding with a reason code; the Deposit Operations Manager checks every refund plan and core change.
Transcript
- Overdraft Compliance lets a compliance team test every overdraft and NSF fee.
- Since 2022, institutions agreed to refund nearly two hundred fifty million dollars for two practices.
- Overnight, agents replayed a year of posting for every member.
- One member's week: available and ledger balance, each purchase marked twice.
- Saturday, groceries with sixty-one dollars available. Monday, a car payment posted first.
- That fee stands. The grocery fee is labeled: authorized positive, settled negative.
- The same pattern hit three thousand nine hundred twelve members.
- The Compliance Officer reads the evidence, the rules and what was set aside, then approves with a reason code.
- Then the Deposit Operations Manager checks a sample of three members and signs the refund plan as checker.
- No one approves their own work; every step is audited.
- Result: every fee tested, and refunds sized before the exam.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.