Onboard Retail Management demo

What the demo shows

Runs buy-on-board and duty-free: assortment, crew sales, stock and revenue per flight

The onboard retail manager starts with what needs the manager: yesterday's flights were reconciled overnight, most balanced, some explained by the agents and a few left for a person. The first decision is one short domestic flight, shown as its seat map: pre-orders on their seats and yesterday's sales faint behind them. On the last five flights the snack box ran out before the rows where the two carts meet, and crew logged 58 passengers who asked after it was gone. The loading planner proposes 36 boxes instead of 24, 18 per cart, a full drawer, +5.4 kg, no spoilage risk, an estimated $116 a flight; a variance checker re-derives the demand on its own and agrees. One line beneath the map shows yesterday's crew sales on the same flight, $64 short in cash at the nightly run. The reconciliation agent traced it to a cash sale that was voided and re-rung by card, the void syncing the next morning; the envelope counted exactly what is now expected. The manager approves the load and signs the variance, each with a reason code, and nobody asks the crew a question. The agents also draft pre-order offers capped to the load, propose range changes by route, move expiring fresh food onto flights that sell it, and hold a duty-free cart whose seal does not match its manifest.

Transcript

1. 0:00Onboard Retail Management runs buy-on-board and duty-free for airline retail teams.
2. 0:08Only one passenger in 13 buys on board, and back offices reconciled by hand.
3. 0:16Lena's mourning, every flight reconciled overnight, and 12 decisions waiting.
4. 0:23Miami to Chicago, 23 pre-orders on their seats, yesterday's sales faint behind.
5. 0:31The snack box ran out before rows 20 to 30, five flights running.
6. 0:39Crew logged 58 passengers who asked after it was gone.
7. 0:44The loading planner proposes 12 more, 18 per cart, citing its sources.
8. 0:51A checker reiterates it alone and agrees.
9. 0:56Beneath the map, yesterday's crew sales, $64 short in cash.
10. 1:03The agent traced it, A cash sale voided and re-wrung by card.
11. 1:10Lina approves the load and signs the variants, each with a reason code.
12. 1:16Every number cited, every decision logged.
13. 1:20The aim, more soul per passenger.
14. 1:23Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.