Mishandled Baggage Claims demo

What the demo shows

Settles delayed, damaged and pilfered bag claims within liability limits, for baggage teams

The claim opens from one bag tag: the bag's journey drawn as a line of scan points from check-in to the passenger's hotel, with the break at the transfer sort and the weight drop beside it; what the passenger claimed underneath, each item with its receipt and the rule that values it; the reply already drafted. An Intake agent matches the bag file, booking and ticket; a Bag journey agent rebuilds the journey from every scan and says why it was late; a Contents and receipts agent applies the $150-a-day essentials rule and the depreciation table; a Liability agent sets the limit from the itinerary; an Integrity check, which never reads the drafter's work, fingerprints every receipt against 24 months of claims; a Settlement drafter and a Passenger reply writer prepare the money and the words. The claims agent approves the essentials now, the agents ask for the missing proof and re-check it when it lands, and the claims agent signs the rest.

Transcript

1. 0:00Mishandled Baggage Claims Settles delayed, damaged and pilfered bag claims for airline baggage teams.
2. 0:09Mishandled bags cost airlines $6.3 billion last year.
3. 0:16Overnight, the agents read 168 claims and drafted 112.
4. 0:24This claim opens from one bag tag, its journey rebuilt from 11 scans.
5. 0:31It missed the Chicago transfer by four minutes, arrived 31 hours late and 2 pounds lighter.
6. 0:40Every receipt is checked against the rules.
7. 0:43The hotel dinner is not a bad expense.
8. 0:48The trip is domestic, so the $4,700 limit applies.
9. 0:55Nora approves the essentials now, and the agents ask Rachel for proof of the jacket.
10. 1:02Her statement arrives, the agents recheck it, and Nora signs $826.
11. 1:10Every figure is cited, every decision signed, every step logged.
12. 1:17The aim, bad claims settled in two days, not 11, within the right limit.
13. 1:24Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.