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Medical Inquiry Intake & Triage demo

Every inquiry from every channel read, split into its questions and routed, including the complaint or second question mentioned on the way out. 1:15

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What the demo shows

A medical affairs solution for MI teams that triages inbound questions and catches hidden asks.

Seven agents read each inquiry as it arrives, split it into every question it holds, check who is asking, the product, the question and where to reply, match each question to an approved answer and draft the quality and patient support hand-offs with the caller's words cited. The Switchboard shows every inquiry flowing from its channel to the team that owns it, and traces each hidden ask to its team. A specialist confirms every hand-off; the intake lead signs the month.

Transcript

  1. Medical Inquiry Intake & Triage reads every question a medical information team receives on every channel.
  2. The one that gets lost is mentioned on the way out, a second question, or a complaint about the product.
  3. The Switchboard follows each inquiry from its channel through the agents to its team.
  4. Grace Whitfield calls to ask about her next dose.
  5. That gets the approved standard answer.
  6. On the way out, she says the pen did not click.
  7. The call turns to quality on a one business day clock.
  8. Before any answer goes, the agents check four things, each tied to her own words.
  9. When she hangs up, the complaint and the replacement pen are drafted and cited.
  10. Dana confirms them. Each month, the agents reconcile with quality and patient support, explaining every gap.
  11. Build on Botminds, agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.