KYC Remediation demo
Agents sort the back book into cohorts by gap, close what they can from records already held, ask members only for what is missing, and send every batch to a maker and a checker 1:33
What the demo shows
KYC operations bring back-book customer files up to current CIP, CDD and EDD standards
A Gap Finder tests every file against the standard and sorts it into four cohorts by gap and risk. A Records Searcher searches the loan origination system, document imaging, account history and state filings, and closes a gap only when the sources agree, citing each one; the Screening agent screens every owner. A Package Builder puts each file or batch together: an analyst approves as maker and a quality reviewer or the BSA Officer samples and approves as checker. The Member Request agent asks members only for what is missing, in one message, paced to contact center capacity. A Non-response agent recommends a call, a limit or closing accounts with a reviewed notice, and a Program Forecaster keeps the burn-up and the board report.
Transcript
- KYC Remediation brings back-book member files up to current CIP, CDD and EDD standards.
- Norrell Federal Credit Union acquired 38,400 files in a merger.
- 6,120 business files lack the verified owners FinCEN's rule requires.
- Each bar shows what agents closed, what members owe, and what awaits review.
- Analyst Keisha Morrow opens the owner cohort.
- First, agents search the loan files Norrell already holds.
- They close 3,982 files, each citing a signed loan certification.
- Keisha approves as maker; she never checks her own work.
- BSA Officer Ruth Abernathy samples forty files against their sources.
- No errors: she approves, and the core is updated with evidence.
- Non-responders are limited only after a reviewed notice and her approval.
- The burn-up jumps two months ahead of plan.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.