IROPS Passenger Reaccommodation demo

What the demo shows

Rebooks and notifies every disrupted passenger by policy and value, for disruption teams

The canceled flight's passengers are drawn as flows to their new flights, each band as wide as its passenger count, with the people who need a person pooled at the bottom. A Disruption Watch agent reads the cancellation and builds the manifest; a Reaccommodation agent builds up to three plans by the airline's own re-protection policy and customer value; a Partner Seats agent holds partner seats under the IROPS agreement; a Policy Check agent re-checks every rebooking on its own, without the planner's reasoning; a Special Case agent writes a brief, options and a call script for each minor, wheelchair user, group or separate ticket. The supervisor asks why, instructs in plain words and approves the plan with a reason code and e-signature; only then a Notice agent sends one plain notice per passenger with the refund right, a Care agent prepares hotels and meals for the station manager to confirm, and a Refund agent opens each refund inside the DOT clock.

Transcript

1. 0:00IROPS Passenger Reaccommodation rebooks and notifies disrupted passengers for airline disruption teams.
2. 0:10Disruption costs airlines up to $60 billion a year.
3. 0:16Today, Corvain's flight 118 to Frankfurt is canceled, with 286 passengers.
4. 0:25Eight minutes later, the agents show every passenger flowing to a new flight.
5. 0:32241 are re-protected, 18 and business fly via London.
6. 0:39A second agent rechecks every rebooking on its own.
7. 0:4527 go to a person, each with a brief and a call script.
8. 0:50The supervisor asks why and gets the policy behind it.
9. 0:56She approves with a reason code.
10. 0:59All 286 get plain notices with their refund rights.
11. 1:04Hotels, meals, and refunds follow inside the refund clock.
12. 1:11Every choice is cited, every approval signed, every message logged.
13. 1:17Everyone was told in 22 minutes at $158 a passenger.
14. 1:24Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.