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Invoice Dispute Management demo

Only the disputed invoice line waits, proved from the ERP, the contract and the carrier. 1:35

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What the demo shows

Triages B2B customer invoice disputes, gathers proof and drafts the resolution

Each dispute opens as one screen: the customer's thread on the left, the proof pack on the right. The intake reader links the email or portal query to the invoice line and pauses reminders on the disputed amount only; the proof gatherer pulls the PO, contract and amendments, acknowledgement, price list and proof of delivery, each checked against the disputed line; the decision agent says who is right and by how much, and a second agent re-checks that against the contract on its own. The drafter writes the reply and any credit memo in the customer's terms. The AR specialist asks the agents questions, edits, and approves or rejects with a reason; credits above $10,000 go to the AR manager and above $50,000 to the controller. The root-cause analyst traces every case to where it started and finds open orders that will cause the next one.

Transcript

  1. Invoice Dispute Management triage's B2B invoice disputes for AR teams gathers the proof and drafts the resolution.
  2. Four in ten AR teams say disputes cause over a quarter of their late payments.
  3. Ashcombe Labs disputes $27,000.
  4. Their PO says $125 a tube, not $137.
  5. The agents linked the invoice line, paused reminders on that amount, and built the proof pack.
  6. Amendment 3, signed by Ashcombe, raised the price for shipments from September.
  7. This one shipped on the 16th.
  8. The decision agent finds the invoice right.
  9. The contract checker, on its own, agrees.
  10. The reply is drafted in Ashcombe's terms, amendment attached.
  11. Ben approves with a reason.
  12. Credits over $10,000 go to his manager.
  13. The root cause agent found four more orders still at the old price.
  14. Every value cited, every decision signed, every step logged.
  15. The result, disputes settled in about eight days, not a month.
  16. Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.