HR Policy Helpdesk demo
HR answers in the employee's own language, at any hour. 1:15
What the demo shows
A search solution for utility employees that answers HR policy, leave and benefits questions.
An employee asks HR a question on their phone at any hour, in either language, and the answer is worked out for them: "you can carry over 5 days, from your balance of 14". The screen shows their own leave as day tiles, the working line by line, and the clauses behind each number, highlighted. Switch to another employee and the same question is recalculated for that person. Sensitive questions go straight to a named person on a 2-hour clock, with the record and a drafted reply. Clauses that confuse people, or where the two language versions of the manual differ, become a gap report for the policy owner.
Transcript
- HR Policy Helpdesk answers employees' HR questions, worked out from their own record.
- Shift staff ask the same questions day and night, and wait days for answers.
- 2.41am, Yousef, on night shift, asks how much leave he can carry over.
- Agents read his record in 4 clauses and do the sum step by step, 5 days, from his balance of 14, with
- the clause that sets the limit.
- Switch to Aisha, and the same question is worked out for her.
- OneTap books his last four days beside his rest days for his manager to approve.
- Sensitive questions go to a person, and unclear clauses become a gap report.
- No leave lost without warning, and an estimated 1.9 million dirhams of tickets avoided.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.