HR Case Management demo
Each HR reply drafted from the policy for the employee's country, entity, grade and contract. 1:34
What the demo shows
Triages, routes and resolves employee HR cases with policy-cited draft replies
Each case is shown as the employee’s question in the middle, with the policy passages that apply on the right margin — each card with the policy, section, country and version — and a drafted reply underneath in which every sentence is linked to its card. A triage agent reads every channel; an independent sensitivity guard moves harassment, health, pay disputes and whistleblowing to a protected queue; a policy agent finds the rules for the employee’s country, entity, grade and contract and checks them against the law; a drafting agent writes the reply; a checking agent confirms every claim against the employee’s own records; a clock agent forecasts service levels; a knowledge agent finds what a policy change makes wrong. A specialist sends or edits every reply.
Transcript
- HR Case Management triages, routes and resolves employee’ HR cases, with policy’ cited draft replies.
- It's for HR teams.
- Here, 40,000 people send 4,000 cases a month.
- And U.S. harassment charges hit a record 35,000 in 2024.
- Agents read every channel and set type, country, and urgency.
- Two agents must agree a case is routine.
- Harassment goes to a person.
- Ana Silva in Lisbon asks to carry over seven and use days.
- The margin shows Portugal's policy, five days, taken by April 30th.
- A checking agent confirms her records, seven days left.
- Each sentence links to its source and suggests booking the other two days.
- Tom Becker sends it unchanged, 27 minutes after she asked.
- Every reply is cited, signed by a person, and logged.
- 98% inside service level.
- 71% of drafts sent unchanged.
- Built on Botminds.
- Agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.