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Ground Handling SLA Management demo

Measures each ground handler against its SLA daily and drafts the monthly penalty statement 1:33

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What the demo shows

Measures each ground handler against its SLA daily and drafts the monthly penalty statement

Seven agents measure every ground handler at every station every day from the airline's own data, not the handler's report. They separate the misses the handler caused from thunderstorm ground stops, ATC, airport-owned equipment and the airline's own changes, each with its FAA advisory, ramp log or airport ticket, and stop to ask the station manager when a notice is late. They apply the SLA's credit schedule exactly as written and draft the month's statement as a letter, every number underlined to the flights behind it and the agents' open questions in the margin. A checker recomputes every number and compares the handler's own count to predict the dispute. The station manager approves, challenges or waives any line in conversation; nothing reaches the handler before two signatures. Handler replies are checked line by line, and twelve months of results feed the renewal.

Transcript

  1. Ground Handling SLA Management holds every ground handler to its contract.
  2. Mishandled bags cost airlines $6.3 billion last year.
  3. Handler penalties often go unpaid.
  4. At Corvain, agents measure Camila's Miami handler daily from Corvain's own data.
  5. October's statement to Vantral, drafted as a letter, agents' notes in the margin.
  6. First bag within 15 minutes.
  7. 88.4% against 95.
  8. The agents exclude 41 flights held by thunderstorm ground stops, each with its advisory.
  9. Now 93.1%. A credit of $14,500.
  10. When a notice came late, the agents asked.
  11. Camila decides and waives a line corvane cost.
  12. She approves and signs.
  13. Nothing goes out before two signatures.
  14. Every number cited, every decision signed, every step logged.
  15. Since July, Corvain collects 92% of credits, up from 31.
  16. Build on Botminds, agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.