Freight Claims Management demo
Loss and damage claims found in customer short-pays, built to the regulation's minimum and filed before the window closes. 1:28
What the demo shows
A freight claims solution for shippers: loss and damage claims built, proven and filed in time
Agents watch customer short-pays for loss and damage, link each to its shipment, gather the bill of lading, the delivery receipt, the paid freight bill and pack-out photos, price the actual loss and draft the claim with the four elements a claim needs. A challenger reads the file as the carrier’s claims examiner will and catches double counts or cartons the evidence does not support, and the customer answers in fixed fields while any free-text note goes to customer service. The specialist signs, the claims manager rules on the freight and signs, and the claim is filed in the carrier’s portal before the window closes. Agents then keep the carrier’s 30-, 120- and 60-day clocks and draft status inquiries.
Transcript
- Freight Claims Management builds damage claims for shippers. A dealer short-paid six crushed sets, seven days before the window closes.
- Noreen starts the agents; they pull the receipts.
- Mid-run, she adds the dealer's other short-pays.
- A challenger reads it as the carrier will, catching our agents' own error.
- It says two cartons came back clean; Noreen asks the dealer.
- Both crushed, says the reply; its note asks for a call, so Gavin gets it.
- He reads it and logs the call; nothing is signed before that.
- Only then does Noreen sign, with the note and the call log in front of her.
- Over $2,500, the manager opens the claim, rules on freight, and signs.
- Every exhibit cited; nobody signs their own work.
- $3,771.72, filed a week early; the 120-day clock starts.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.