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Fraud Case Management demo

Every alert about one customer becomes one case, opened as a binder: a tab for each piece of evidence and a drafted decision memo where every sentence opens its source 1:31

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What the demo shows

Fraud analysts get the evidence on each alert and a proposed decision to approve or reject

An intake agent merges alerts from every engine into one case per customer and drops duplicates with the reason shown. An evidence agent pulls each source into the binder and says in one line what it took from it. A drafting agent writes the decision memo one cited sentence at a time and computes loss, recovered and outstanding; click any sentence and its passage opens beside it. The investigator edits and sends; a quality agent challenges weak sentences before the supervisor sees them; the supervisor approves the close and the general ledger entries, or returns it with a reason. A referral agent moves the SAR referral to a restricted BSA space; the fraud case keeps only the reference.

Transcript

  1. Fraud Case Management gives investigators every alert's evidence, and a decision to approve or reject.
  2. Banks filed one and a half million fraud reports in 2024.
  3. Four alerts from two engines, one business customer: the intake agent makes them one case.
  4. The case opens as a binder while agents gather each source and draft the memo.
  5. Click any sentence and its source opens: a new phone, then a changed number.
  6. Loss, sixty-one thousand two hundred dollars; recovered, thirty-eight thousand nine hundred.
  7. Before approval, a quality agent challenges one sentence that rests on a guess.
  8. The supervisor accepts the fix, then approves the close and the ledger entries.
  9. The BSA referral stays in a restricted space; the case keeps only its reference.
  10. Every step is on the record, with an examiner pack in one click.
  11. Fourteen thousand alerts a month become twenty-three hundred cited cases.
  12. Built on Botminds: agents, data, screens and governance on one platform.

The narration as written for the film. Captions are on the player.